Guest Experience Host — Front Desk & Breakfast

LEONARDO HOTELS; Rotterdam; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off

Training opportunities

Career growth

Hotel stay benefits

Overnight stay with dinner and/or早餐

Job summary

Savoy Hotel Rotterdam, part of Leonardo Hotels Benelux, seeks a guest-focused Host to welcome guests, assist with check-ins, reservations, and inquiries, and help in the lobby and breakfast areas. You’ll work both independently and in a team to deliver warm, efficient service.

Two years of hospitality experience, fluency in Dutch and English, and a proactive attitude are key. F&B experience is a plus, with room for growth in a hotel group renowned for guest experiences.

Qualifications

• Minimum two years of hospitality experience.
• You are fluent in Dutch and English; additional languages are a plus.

Responsibilities

• Be the first point of contact for guests and assist with check-ins/outs.
• Share recommendations and make reservations for guests.
• Handle calls and room reservation requests.
• Assist guests with luggage and provide warm farewell.
• Support breakfast service and lobby duties as needed.
• Maintain a clean and welcoming environment.

Skills

Guest-first mindset

Energetic demeanor

Receptionist experience

Team player

Proactive and responsible

Reservation systems

Dutch and English fluency

Tools

Reservation systems

Job description

Savoy Hotel Rotterdam, part of Leonardo Hotels Benelux, seeks a guest-focused Host to welcome guests, assist with check-ins, reservations, and inquiries, and help in the lobby and breakfast areas. You’ll work both independently and in a team to deliver warm, efficient service.

Two years of hospitality experience, fluency in Dutch and English, and a proactive attitude are key. F&B experience is a plus, with room for growth in a hotel group renowned for guest experiences.