Guest Experience Host — Front Desk & Breakfast

Leonardo Hotels; Hengelo; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Travel allowance

Overtime paid or time off option

Training opportunities

Career growth within the organization

Employee discount on hotel stays

Discount purchases (tech/equipment)

Job summary

Leonardo Hotel Hengelo City Center is seeking a friendly Host to welcome guests, manage check-ins and check-outs, and handle reservations with a positive, proactive attitude.

You will support breakfast service, assist guests in the lobby, and ensure a clean, inviting atmosphere. Fluency in Dutch and English is expected; F&B experience is a plus and two years in hospitality is preferred.

Qualifications

• Guest-first mindset and hospitality focus.
• Two years of hospitality experience or equivalent.
• Experience as a receptionist; F&B experience is a plus.

Responsibilities

• Greet guests and handle check-ins/check-outs and inquiries.
• Make recommendations and assist with reservations.
• Answer calls and process room reservation requests.
• Assist guests with luggage and farewell.
• Support breakfast service and help in the lobby.
• Maintain a clean and welcoming environment.

Skills

Guest service

Reception

Teamwork

Multi-language

Proactive

Tools

Reservation systems

Job description

Leonardo Hotel Hengelo City Center is seeking a friendly Host to welcome guests, manage check-ins and check-outs, and handle reservations with a positive, proactive attitude.

You will support breakfast service, assist guests in the lobby, and ensure a clean, inviting atmosphere. Fluency in Dutch and English is expected; F&B experience is a plus and two years in hospitality is preferred.