Guest-Centric Hospitality Operations Lead

Hotelprofessionals - City Center Lodge Utrecht; Utrecht; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Accommodation above hotel

Job summary

The Saints Hotels is seeking an Operational Manager for City Centre Lodge Utrecht, a 23-room boutique property located in Utrecht. This hands-on role leads the day-to-day operations and ensures a seamless guest experience from arrival to departure.

You will supervise the front office team, coordinate with housekeeping and maintenance, and drive occupancy and revenue while reporting to The Saints Hotels headquarters.

Qualifications

• Experience in hotel operations or front office, preferably in a supervisory role.
• Guest-oriented, professional and calm under pressure.
• Strong communication skills in English and Dutch; additional languages are a plus.
• Familiar with hotel property management systems (PMS) and basic office software.
• Flexible availability, including weekends, public holidays and varying shifts.
• A background in hospitality management or equivalent is a plus.

Responsibilities

• Personal guest contact and warm welcome — you are the face of the hotel.
• Leading, scheduling and coaching the front office team.
• Handling guest requests, questions and escalations — efficiently and with care.
• Coordinating with the housekeeping and maintenance team.
• Managing reservations and room allocation.
• Contributing to occupancy and revenue targets.
• Overseeing the lobby and reception — a warm, well-presented environment.
• Accurate administration and daily reporting to The Saints Hotels.
• Implementing and monitoring service procedures and quality standards.

Skills

English

Dutch

Education

Hospitality management

Tools

PMS system

Job description

The Saints Hotels is seeking an Operational Manager for City Centre Lodge Utrecht, a 23-room boutique property located in Utrecht. This hands-on role leads the day-to-day operations and ensures a seamless guest experience from arrival to departure.

You will supervise the front office team, coordinate with housekeeping and maintenance, and drive occupancy and revenue while reporting to The Saints Hotels headquarters.