General Manager

Hotelprofessionals - City Center Lodge Utrecht; Utrecht; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Accommodation above hotel

Job summary

The Saints Hotels is seeking an Operational Manager for City Centre Lodge Utrecht, a 23-room boutique property located in Utrecht. This hands-on role leads the day-to-day operations and ensures a seamless guest experience from arrival to departure.

You will supervise the front office team, coordinate with housekeeping and maintenance, and drive occupancy and revenue while reporting to The Saints Hotels headquarters.

Qualifications

• Experience in hotel operations or front office, preferably in a supervisory role.
• Guest-oriented, professional and calm under pressure.
• Strong communication skills in English and Dutch; additional languages are a plus.
• Familiar with hotel property management systems (PMS) and basic office software.
• Flexible availability, including weekends, public holidays and varying shifts.
• A background in hospitality management or equivalent is a plus.

Responsibilities

• Personal guest contact and warm welcome — you are the face of the hotel.
• Leading, scheduling and coaching the front office team.
• Handling guest requests, questions and escalations — efficiently and with care.
• Coordinating with the housekeeping and maintenance team.
• Managing reservations and room allocation.
• Contributing to occupancy and revenue targets.
• Overseeing the lobby and reception — a warm, well-presented environment.
• Accurate administration and daily reporting to The Saints Hotels.
• Implementing and monitoring service procedures and quality standards.

Skills

English

Dutch

Education

Hospitality management

Tools

PMS system

Job description

Operational Manager – City Centre Lodge Utrecht
Full-time · Utrecht City Centre · The Saints Hotels

Are you a hands-on, guest-driven professional with a passion for hospitality? We're looking for you.

About us

The Saints Hotels develops, operates and manages next-generation boutique hotels that combine technology, design and exceptional guest experiences. From historic city hotels to contemporary lifestyle concepts — each property has a boutique character, seamless technology and high-level service. Our portfolio includes The Saints Den Bosch, The Saints Sutor and The Saints Bliss Hotels. As of July 2026, The Saints Hotels also manages City Centre Lodge Utrecht (CCLU) — a characterful 23-room city hotel on the Wittevrouwensingel, right in the heart of Utrecht.

What you'll do

As Operational Manager, you are responsible for the day-to-day operation of the property and a seamless guest experience from arrival to departure. You work independently and report to The Saints Hotels headquarters.

• Personal guest contact and warm welcome — you are the face of the hotel

• Leading, scheduling and coaching the front office team

• Handling guest requests, questions and escalations — efficiently and with care

• Coordinating with the housekeeping and maintenance team

• Managing reservations and room allocation

• Contributing to occupancy and revenue targets

• Overseeing the lobby and reception — always a warm, well-presented environment

• Accurate administration and daily reporting to The Saints Hotels

• Implementing and monitoring service procedures and quality standards

What we offer

• Competitive salary based on experience

• An independent role with direct impact on the guest experience

• Working with modern hotel technology and a PMS system

• Joining a forward-thinking, growing hotel group

• Possible accommodation above the hotel, subject to availability

What we're looking for

• Experience in hotel operations or front office, preferably in a supervisory role

• Guest-oriented, professional and calm under pressure

• Strong communication skills in English and Dutch; additional languages are a plus

• Familiar with hotel property management systems (PMS) and basic office software

• Flexible availability, including weekends, public holidays and varying shifts

• Accurate, organised and proactive

• A background in hospitality management or equivalent is a plus

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime