Guest-Centric Front Office Supervisor: Growth & Training

Leonardo Hotels Benelux; Utrecht; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Salary (monthly gross)

Travel allowance

Overtime pay

Training & development

Career growth

Employee hotel stays discount

Overnight stay experience

Job summary

Leonardo Hotel Utrecht City Center is seeking an Operations Supervisor to oversee the Front Office and ensure guests enjoy a smooth check-in and check-out. You will coach the team, handle staff scheduling, and contribute ideas to daily operations.

Fluent in English and/or Dutch, you combine proactive, creative teamwork with reliability to deliver the high service standard our guests expect. Morning, evening, or night shifts may be required.

Qualifications

• Completed relevant vocational (MBO) qualification.
• At least 1 year of Front Office experience in a similar role.
• Fluent in English and/or Dutch.
• Flexibility to work morning, evening, or night shifts.
• Knowledge of Opera Cloud is a definite advantage.

Responsibilities

• Oversee Front Office operations during shifts to ensure smooth guest check-ins and check-outs.
• Coach and motivate the Front Office team; manage staff scheduling and communications.
• Contribute ideas to improve daily operations and guest experiences.

Skills

Proactive

Creative

Team player

Education

MBO qualification

Tools

Opera Cloud

Job description

Leonardo Hotel Utrecht City Center is seeking an Operations Supervisor to oversee the Front Office and ensure guests enjoy a smooth check-in and check-out. You will coach the team, handle staff scheduling, and contribute ideas to daily operations.

Fluent in English and/or Dutch, you combine proactive, creative teamwork with reliability to deliver the high service standard our guests expect. Morning, evening, or night shifts may be required.