Growth & Adoption Lead — RegTech SaaS

Struck; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Struck, headquartered in Amsterdam, is hiring a Customer Success Lead to be the commercial and hands-on face for our clients. You will grow accounts, identify expansion opportunities, and ensure Struck becomes a daily part of how customers operate, spanning sales conversations, implementation, and ongoing adoption.

You will lead implementation, drive training, and translate usage patterns into actionable plans with the product team, while thriving in a dynamic startup environment.

Qualifications

• Fluent in Dutch and English; Dutch essential for municipal/construction customers.
• Strong commercial instincts with ability to grow accounts.
• Hands-on ability to embed a SaaS platform into customers' workflows.
• Curiosity about customers and product.

Responsibilities

• Grow accounts, spot expansion opportunities, and upsell to customers.
• Lead implementation and training, integrating Struck into daily workflows.
• Analyze usage data to drive product adoption and collaborate with the product team.
• Adapt and thrive in a fast-moving early-stage startup environment.

Skills

Commercial mindset

Implementation skills

Customer understanding

Dutch-English fluency

Job description

Struck, headquartered in Amsterdam, is hiring a Customer Success Lead to be the commercial and hands-on face for our clients. You will grow accounts, identify expansion opportunities, and ensure Struck becomes a daily part of how customers operate, spanning sales conversations, implementation, and ongoing adoption.

You will lead implementation, drive training, and translate usage patterns into actionable plans with the product team, while thriving in a dynamic startup environment.