Customer Success Lead

Struck; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Struck, headquartered in Amsterdam, is hiring a Customer Success Lead to be the commercial and hands-on face for our clients. You will grow accounts, identify expansion opportunities, and ensure Struck becomes a daily part of how customers operate, spanning sales conversations, implementation, and ongoing adoption.

You will lead implementation, drive training, and translate usage patterns into actionable plans with the product team, while thriving in a dynamic startup environment.

Qualifications

• Fluent in Dutch and English; Dutch essential for municipal/construction customers.
• Strong commercial instincts with ability to grow accounts.
• Hands-on ability to embed a SaaS platform into customers' workflows.
• Curiosity about customers and product.

Responsibilities

• Grow accounts, spot expansion opportunities, and upsell to customers.
• Lead implementation and training, integrating Struck into daily workflows.
• Analyze usage data to drive product adoption and collaborate with the product team.
• Adapt and thrive in a fast-moving early-stage startup environment.

Skills

Commercial mindset

Implementation skills

Customer understanding

Dutch-English fluency

Job description

Struck exists to resolve the chaos of good intentions. Regulations should lead to better buildings, not stalled projects. Across the industry, good intentions get lost in complexity, and construction stalls under rules nobody has time to unpack.

Our platform lets municipalities, developers, architects, and contractors assess projects against regulations directly at the source, from the earliest design decisions onward, cutting failure costs and waiting times. From rules to results, powered by AI.

Struck already covers the Netherlands entirely, with building-code coverage expanding into other European countries too. We're building toward something bigger: by 2040, every construction project in Europe should be able to demonstrably comply with applicable regulations from day one.

We are headquartered in Amsterdam and operate with an international, innovation driven mindset.

About the Role

As Customer Success Lead, you're both the commercial and the hands-on face of Struck. You grow accounts, spot expansion opportunities, and make sure Struck becomes a working part of how customers operate. The role sits at the intersection of sales conversations, implementation, and product adoption, so you should genuinely enjoy all three.

What You'll Do

• Drive growth & own the commercial relationship. Spot expansion and upsell opportunities, and turn customers into growing accounts and referrals.
• Lead implementation. Own the implementation and training process, and make sure it becomes part of the customer's daily workflow.
• Own product adoption. Analyze usage data and behavior, identify trends and patterns, and translate these into plans to execute with the product team.
• We're an early-stage startup, so work pops up like mushrooms, and you'll need to enjoy that to thrive here.

What We're Looking For

• A commercial operator who builds trust fast. You spot opportunities, drive expansion, and stay confident in commercial conversations.
• Hands-on implementation skills. You can embed a SaaS platform into a customer's existing workflow, and you're comfortable with the practical side of adoption.
• Naturally curious, with a genuine interest in understanding customers and our product.
• Full professional fluency in Dutch and English. Dutch is essential for our municipality and construction customers.

Nice to Have

• Familiarity with construction, compliance, or regulatory technology (RegTech or AEC tooling).

We're looking to hire driven people from a variety of backgrounds. Even if you don't check every box, we'd love to hear from you. However you must check the Dutch speaking box and be able to commute to Amsterdam.