Dutch-Speaking Support Specialist | Relocation Included

Mercier Consultancy Group; Netherlands; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Access to premium workspace

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join our client in Sofia, Bulgaria. You will deliver multichannel support to Dutch-speaking clients and maintain accurate records in the CRM.

This role offers a fully paid relocation package, training, a signing bonus, and ongoing career growth in a fast-paced European market. English proficiency is required for internal communications, and prior customer support experience is preferred.

Qualifications

• Native or fluent Dutch spoken and written.
• English proficiency for internal communications.
• Prior experience in the Customer Support Services industry is preferred.

Responsibilities

• Deliver omnichannel support to Dutch-speaking clients via phone, email, and chat.
• Resolve inquiries with accurate records in CRM systems.
• Collaborate with cross-functional teams to resolve issues.
• Maintain brand voice and uphold company values.
• Aim to meet KPIs for response times and satisfaction.

Skills

Dutch language

Customer support

Multichannel support

CRM experience

English proficiency

Communication skills

EU passport

Job description

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join our client in Sofia, Bulgaria. You will deliver multichannel support to Dutch-speaking clients and maintain accurate records in the CRM.

This role offers a fully paid relocation package, training, a signing bonus, and ongoing career growth in a fast-paced European market. English proficiency is required for internal communications, and prior customer support experience is preferred.