Global Service Leader: International Parts & Support

ICDrachten; Netherlands; Remote; EUR 90,000 - 130,000; Full time

Job summary

Ventura Systems is seeking a Global Service Manager to lead a customer‑focused service organization with responsibilities across the Netherlands, Germany, the United States, Hong Kong, Australia, and Japan. You will drive service quality, parts sales, training, field service, and technical support while aligning with international teams to deliver an outstanding customer experience.

You will translate strategic goals into a clear service strategy, build a global network with partners and account

Qualifications

• A completed HBO degree, preferably in a technical field.
• Minimum 5 years of experience in a similar role within an international service organization.
• Experience translating strategic objectives into concrete results.
• Ability to speak the language of technology and customer.
• Willingness to travel internationally.

Responsibilities

• Develop and manage a professional, customer‑oriented service organization across multiple regions.
• Translate organizational goals into a clear service strategy with forecasts and targets.
• Build and optimize a global service network with partners and account managers.
• Drive improvements in service processes and products from field insights.
• Lead, inspire and motivate the international service team.

Skills

Leadership

Communication

Negotiation

International collaboration

Customer focus

Education

HBO degree in technical field

Job description

Ventura Systems is seeking a Global Service Manager to lead a customer‑focused service organization with responsibilities across the Netherlands, Germany, the United States, Hong Kong, Australia, and Japan. You will drive service quality, parts sales, training, field service, and technical support while aligning with international teams to deliver an outstanding customer experience.

You will translate strategic goals into a clear service strategy, build a global network with partners and account