Global IT Service Delivery Manager — Hybrid & International Travel

Vanderlande Industries B.V.; Veghel; Hybrid; EUR 63,000 - 86,000; Full time

Benefits offered by this job

40 vacation days

Flexible working hours

Hybrid workplace

Health & wellbeing budget €300/year

Commuting allowance

Home office allowance

Pension scheme

On-site health centre

Training facilities

Networking communities

Company restaurant

Job summary

Vanderlande seeks an IT Service Delivery Manager to oversee and coordinate service delivery for global airport IT solutions. You will connect customers with the Service Management group and drive handovers, improving service performance and satisfaction.

You will work across Service Desks, engineering, product and sales, guiding international teams and stakeholders, with a strong focus on continuous improvement and operational excellence. Fluency in English and willingness to travel are required.

Qualifications

• Proven experience with IT service management and IT infrastructure environments.
• Excellent English written and spoken communication skills.
• Ability to work across multicultural teams and travel internationally when needed.

Responsibilities

• Plan and oversee service delivery activities for airports IT solutions.
• Coordinate handovers of new systems to the Service team for ongoing support.
• Align with Service Desks, engineering, product and sales to improve service standards.
• Provide clear reporting on performance, issues and improvement plans.
• Support pre-sales with service inputs and contract definition.

Skills

ITIL/ITSM

English proficiency

Cross-cultural teamwork

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Job description

Vanderlande seeks an IT Service Delivery Manager to oversee and coordinate service delivery for global airport IT solutions. You will connect customers with the Service Management group and drive handovers, improving service performance and satisfaction.

You will work across Service Desks, engineering, product and sales, guiding international teams and stakeholders, with a strong focus on continuous improvement and operational excellence. Fluency in English and willingness to travel are required.