Global Customer Support Leader — Scale & Excellence

Nearfield Instruments; Rotterdam; Sur place; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

The opportunity to shape a global team

Pension scheme

Commuting allowance

30 vacation days

8% holiday allowance

Structured onboarding programme

Résumé du poste

Nearfield Instruments seeks a Senior Manager Global Customer Support to build and scale our global support organization and lead cross‑functional teams across Customer Service, Engineering, Product Management, Operations, and Quality. You will drive readiness for new products, site start-ups, and continuous improvement to maximize uptime and customer success.

The role requires a proven track record leading international service organizations, strong stakeholder management, and excellent English

Qualifications

• Significant leadership experience in customer support, technical support, service operations, or field service within a high-tech capital equipment environment.
• Proven experience building and scaling international service organizations.
• Experience leading customer-facing technical teams.
• Bachelor’s or Master’s degree in Engineering, Physics, Mechatronics, Electronics, or a related technical field, or equivalent experience.
• Strong technical affinity and ability to engage effectively with Engineering, Product Management, and Customer Service teams on complex technical topics.
• Strong understanding of technical support models, service readiness, system commissioning, qualification, and installed-base support.
• Experience leading geographically distributed teams.
• Strong stakeholder management and cross-functional leadership skills.
• The ability to create clarity and structure in a scale-up environment.
• Excellent communication skills in English.

Responsabilités

• Build and scale Global Customer Support.
• Lead the global technical support function supporting Field Service teams.
• Drive site start-up and enablement across projects.
• Own service readiness for new products.
• Improve installed base performance through continuous improvement and feedback.

Connaissances

Leadership

Global leadership

Customer service

Cross-functional

Engineering collaboration

Stakeholder management

English fluency

Formation

Engineering/Physics degree

Description du poste

Nearfield Instruments seeks a Senior Manager Global Customer Support to build and scale our global support organization and lead cross‑functional teams across Customer Service, Engineering, Product Management, Operations, and Quality. You will drive readiness for new products, site start-ups, and continuous improvement to maximize uptime and customer success.

The role requires a proven track record leading international service organizations, strong stakeholder management, and excellent English