Customer Service Manager: Lead Growth & Excellence

Vestas; Arnhem; On-site; EUR 90,000 - 120,000; Full time

Job summary

Vestas in Arnhem Netherlands seeks a Customer Service Manager to lead the Service Team across Benelux, driving commercial excellence and contractual delivery. You will shape reporting, optimize processes, and steer teams to deliver high customer satisfaction while meeting budget targets.

As a senior leader, you will recruit, mentor, and develop staff, manage escalations, participate in customer meetings, and partner with sales and project teams to ensure value creation and sustainable growth in

Qualifications

• Demonstrated experience in contract management and customer relationship development.
• Solid track record of delivering on budget while ensuring positive customer experience.
• Ability to meet contractual commitments in a cost-effective manner.
• Familiarity with CRM systems and customer-focused operations.
• Experience in sales, customer negotiations, or project management.
• Demonstrated leadership experience with a focus on people and business development.
• Inspirational leader with the ability to guide and develop diverse teams.
• Structured, initiative-driven, and solution-oriented.
• Maintains composure in stressful situations, capable of managing high workloads and taking initiative.
• Strategic thinker with sound decision-making abilities.
• Communication and negotiation skills, with the ability to engage stakeholders at all levels.
• Fluent in verbal and written communication.

Responsibilities

• Monitoring and reporting on results, risks, and opportunities
• Leading and participating in projects
• Daily line management, including recruitment, development, and team building
• Managing escalations and ensuring clear communication within and beyond your team
• Supporting individual and team development
• Participating in customer meetings as needed

Skills

Leadership

Contract management

Budget management

Negotiation

Communication

Strategic thinking

Stakeholder engagement

Project management

People development

Decision making

Tools

CRM systems

Job description

Vestas in Arnhem Netherlands seeks a Customer Service Manager to lead the Service Team across Benelux, driving commercial excellence and contractual delivery. You will shape reporting, optimize processes, and steer teams to deliver high customer satisfaction while meeting budget targets.

As a senior leader, you will recruit, mentor, and develop staff, manage escalations, participate in customer meetings, and partner with sales and project teams to ensure value creation and sustainable growth in