Global Service Manager

ICDrachten; Netherlands; Remote; EUR 90,000 - 130,000; Full time

Job summary

Ventura Systems is seeking a Global Service Manager to lead a customer‑focused service organization with responsibilities across the Netherlands, Germany, the United States, Hong Kong, Australia, and Japan. You will drive service quality, parts sales, training, field service, and technical support while aligning with international teams to deliver an outstanding customer experience.

You will translate strategic goals into a clear service strategy, build a global network with partners and account

Qualifications

• A completed HBO degree, preferably in a technical field.
• Minimum 5 years of experience in a similar role within an international service organization.
• Experience translating strategic objectives into concrete results.
• Ability to speak the language of technology and customer.
• Willingness to travel internationally.

Responsibilities

• Develop and manage a professional, customer‑oriented service organization across multiple regions.
• Translate organizational goals into a clear service strategy with forecasts and targets.
• Build and optimize a global service network with partners and account managers.
• Drive improvements in service processes and products from field insights.
• Lead, inspire and motivate the international service team.

Skills

Leadership

Communication

Negotiation

International collaboration

Customer focus

Education

HBO degree in technical field

Job description

Would you like to join us for the position of Global Service Manager?

As a market leader, we work together with bus manufacturers, carriers and public transport authorities and invest in innovation, growth and international cooperation. As part of a strategic partnership with the BODE Group*, we are strengthening our international market position. To achieve our growth objectives, we are looking for Global Service Manager.

With your vision, leadership, and expertise, you ensure that Ventura Systems excels globally in Parts Sales & Service. You set the standard, drive quality, and create a service experience that exceeds our customers’ expectations. You have the freedom to build, lead, and achieve results. Do you want to make a visible contribution to our global success? Then we would be happy to get to know you.

What are you going to do?

You are responsible for developing and managing a professional, customer-oriented service organization for our locations in the Netherlands, Germany, the United States, Hong Kong, Australia, and Japan. Through close collaboration with the international teams, you encourage knowledge sharing, uniformity, and excellent business operations.

As the connective force behind our global service activities, you ensure seamless service delivery, ranging from training and the sale of spare parts to field service and technical support for bus manufacturers and end customers. In doing so, you not only ensure an excellent customer experience, but also elevate the quality, efficiency, and commercial value of our service organization to a higher level.

Further responsibilities include:

• Translating organizational goals into a clear service strategy, concrete forecasts, ambitious targets, and solid financial plans
• Building, coordinating and optimizing a global service network within Ventura Systems and the BODE Group*, with close collaboration between overseas branches, service partners, account managers and service teams
• You translate insights from customer and field experiences into improvements in our service, processes and products
• Building strong, long-lasting relationships with partners and other relevant stakeholders
• Representatives of Ventura as ambassadors in the market
• Leading, inspiring and motivating the Service team

*The completion of the transaction is subject to customary approvals from regulators and other conditions.

Who are you?

You are a driven and entrepreneurial professional with a fresh perspective on service and customer experience. With your natural leadership, you inspire people, connect international teams, and realize sustainable improvements.

You communicate easily at various levels, from mechanics and service managers to board members and international clients. You move smoothly between different interests, build strong relationships, and know how to achieve results. Negotiating gives you energy and seeing complex challenges as opportunities to improve.

You bring the following:

• A completed Hbo degree, preferably in a technical field
• Minimum 5 years of experience in a similar role within an international service organization
• Experience in translating strategic objectives into concrete results
• You speak the language of both technology and the customer
• A passion for continuous improvement and building strong international collaborations
• Excellent command of the English language. German, Dutch and other languages are an advantage

For this role, you regularly travel internationally. You have no problem getting on a plane on short notice to support teams, customers, and partners worldwide.

What can you expect?

• The function is included in the Metalektro Higher Staff Collective Agreement
• Good working conditions, including 27 vacation days and 13 ADV days for a full-time employment relationship
• An international organization with a constant eye for innovation that is in full development and where you can build and grow with us
• Working together in an informal, no-nonsense environment where open communication takes precedence
• A small large organization: small enough for fun, short lines and the opportunity for you to actually make a difference and get to know everyone. Big enough to be an important player in the market and to pay full attention to innovation and your personal development.