Airport IT Service Delivery Lead

Vanderlande; Veghel; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

40 vacation days (including flexible 4

Flexible working hours

Hybrid workplace (40% WFH)

Health & Wellbeing budget

Commuting allowance

Working from home allowance

Pension scheme

On-site health centres

Vanderlande Academy

Vanderlande Network communities

Company restaurant & coffee bar

Job summary

Vanderlande in Veghel, Netherlands, seeks an IT Service Delivery Manager to lead and coordinate global IT services for airports. You will oversee service contracts, manage handovers of installed systems, and align cross‑functional teams to deliver reliable performance.

Strong ITIL/ITSM practice and English proficiency are essential, with international travel possible. In this role, you will report on service performance, drive improvements, and collaborate with Sales, Engineering, and Product

Qualifications

• Professional degree in CS/IT/IS/Math.
• Strong IT infrastructure and software development exposure.
• Affinity with IT and Industrial Automation; interest in logistics.
• Proficient with ITIL-aligned ITSM practices.
• Analytical and problem-solving skills with proactive mindset.
• Excellent English and ability to work cross‑functionally; willingness to travel internationally.

Responsibilities

• Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
• Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
• Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
• Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
• Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
• Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

Skills

IT infrastructure

ITIL ITSM

Cross-functional teamwork

Analytical skills

Travel internationally

Education

Bachelor's degree in CS/IT/IS/Math

Job description

Vanderlande in Veghel, Netherlands, seeks an IT Service Delivery Manager to lead and coordinate global IT services for airports. You will oversee service contracts, manage handovers of installed systems, and align cross‑functional teams to deliver reliable performance.

Strong ITIL/ITSM practice and English proficiency are essential, with international travel possible. In this role, you will report on service performance, drive improvements, and collaborate with Sales, Engineering, and Product