Global SaaS Customer Success Manager - Sustainability

Interu - built by iov42; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Interu - built by iov42 is seeking a Customer Success Manager to own and nurture a portfolio of complex, global customers. You will drive renewals, expansions, and value realization with a balance of technical understanding and clear communication.

Based in Amsterdam or London, you will collaborate with Support, Sales, Product and Engineering across Europe, bringing a mission-driven, curious, collaborative mindset to a fast-growing SaaS company in sustainability and ESG.

Qualifications

• 4+ years in Customer Success in SaaS, preferably ESG/sustainability.
• Proven ability to coordinate multiple critical projects and manage a portfolio of global accounts.
• Fluent in English with professional Dutch language skills; additional German/Portuguese a plus.

Responsibilities

• Proactively develop strong relationships with client stakeholders and drive adoption.
• Lead client onboarding, project plans, and time-to-value delivery.
• Engage client suppliers to ensure data collection and engagement.
• Provide professional services and tailor ad hoc support.
• Respond promptly to user questions and escalate issues to Engineering.
• Produce timely reports and maintain updated CRM, flag risks.
• Translate user feedback to inform product roadmap.
• Collaborate with Sales to secure renewals and identify upsell opportunities.
• Contribute to marketing with case studies and content.
• Lead ad hoc internal projects to scale CS operations.

Skills

Customer Success

Project coordination

Stakeholder management

English fluency

Dutch fluency

Presentation skills

Commercial acumen

Organization

Job description

Interu - built by iov42 is seeking a Customer Success Manager to own and nurture a portfolio of complex, global customers. You will drive renewals, expansions, and value realization with a balance of technical understanding and clear communication.

Based in Amsterdam or London, you will collaborate with Support, Sales, Product and Engineering across Europe, bringing a mission-driven, curious, collaborative mindset to a fast-growing SaaS company in sustainability and ESG.