Remote Customer Success Lead: Strategic Accounts & Growth
Jobgether
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Benefits offered by this job
Job summary
Jobgether on behalf of a partner seeks a Customer Success Lead in the Netherlands to drive adoption and growth of a B2B digital platform serving recycled materials and commodities trading. You will lead a small CS team, own portfolio health, manage strategic accounts, oversee onboarding and ramps, and partner with Product, Engineering, and Sales to turn customer insights into product improvements.
This role emphasizes cross-functional influence, data fluency, and revenue expansion while
Qualifications
- Experience managing complex B2B software implementations.
- Proven leadership and coaching abilities.
- Industry knowledge in recycled materials or commodities.
- Strategic account management with senior stakeholders.
- Technical fluency with data configuration and integrations.
Responsibilities
- Lead and develop a small Customer Success team.
- Own overall health, retention, and expansion of the portfolio.
- Manage key, complex customer relationships and renewals.
- Oversee onboarding, data migration, go-live and adoption.
- Develop processes for onboarding, health monitoring, reviews, renewals.
- Represent customer insights to Product and Engineering.
- Collaborate with Sales on scoping and account expansion.
- Build cross-functional relationships to deliver consistent customer experience.
- Understand customer business models and connect to platform value.
Skills
Tools
Job description
Jobgether on behalf of a partner seeks a Customer Success Lead in the Netherlands to drive adoption and growth of a B2B digital platform serving recycled materials and commodities trading. You will lead a small CS team, own portfolio health, manage strategic accounts, oversee onboarding and ramps, and partner with Product, Engineering, and Sales to turn customer insights into product improvements.
This role emphasizes cross-functional influence, data fluency, and revenue expansion while
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