Sustainability SaaS Support Specialist

GSES; Rotterdam; On-site; EUR 34,000 - 44,000; Full time

Benefits offered by this job

Holiday allowance

OV card

Laptop

Job summary

GSES in Rotterdam is seeking a dedicated Support Specialist to be the first line of contact for customers using our platform. You will guide users, resolve issues, and help them derive real value from the Nature Impact Score in a fast-moving, international environment.

With at least 2 years in customer success or support, you will own cases, communicate clearly over phone and email, and contribute to ongoing product improvements.

Qualifications

• At least 2 years of experience in customer success or customer support, preferably within a software company.
• Customer-focused, proactive, and enjoy solving problems.
• Take ownership of customer cases and follow through until resolved.
• Excellent communication skills over the phone and in writing.
• Fluent in Dutch and English, written and spoken.

Responsibilities

• Respond to customer enquiries via email, phone, and ticketing system/chat.
• Support customers in using the platform, including submitting data and interpreting results.
• Analyse technical issues and elevate them to the IT team when necessary.
• Assist with onboarding new customers, helping them become fully familiar with the GSES platform.

Skills

Customer success mindset

Excellent communication

Problem solving

Ownership of cases

Bilingual Dutch & English

Tools

Zendesk

Freshdesk

HubSpot

Job description

GSES in Rotterdam is seeking a dedicated Support Specialist to be the first line of contact for customers using our platform. You will guide users, resolve issues, and help them derive real value from the Nature Impact Score in a fast-moving, international environment.

With at least 2 years in customer success or support, you will own cases, communicate clearly over phone and email, and contribute to ongoing product improvements.