Global Logistics Operations Specialist

Ait-Worldwide-Logistics; Amsterdam; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

27.5 holiday days per year

Pension plan

Online learning library

Regular training opportunities

Volunteer hours

Employee discounts through Deel

Résumé du poste

AIT Worldwide Logistics is seeking an Operations Agent to manage Contract Logistics customer accounts and act as the primary link between customers and warehouse operations in Amsterdam. You will ensure inventory visibility, accurate order processing, and coordinated transportation across multiple modes.

You will work with warehouse teams and internal stakeholders to translate customer requirements into actionable operational plans, deliver high service levels, and drive improvement

Qualifications

• Minimum 2 years of experience in Contract Logistics, warehousing, or transportation.
• MBO/HBO degree or equivalent combination of education and work experience.
• Knowledge of warehouse operations and inventory management processes.
• Understanding of transportation and freight management services.
• Experience in customer-facing logistics environments.
• Strong PC skills (Windows, Microsoft Office) preferred.
• Advanced Excel skills preferred.
• Experience with Warehouse Management Systems (WMS).
• Experience with CargoWise and/or Extensiv preferred.
• Fluent oral and written English is a must; other European languages are an asset.

Responsabilités

• Act as the primary operational point of contact for assigned Contract Logistics customers.
• Serve as the liaison between customers and warehouse operations.
• Build and strengthen customer relationships through proactive communication and service delivery.
• Coordinate inbound activities, inventory management, value-added services, and outbound shipments.
• Translate customer requirements into clear operational instructions for warehouse teams.
• Maintain inventory visibility and timely stock reports.
• Investigate and resolve inventory discrepancies and shipment issues.
• Oversee the complete order management process from receipt to shipment.
• Monitor performance and communicate delays, risks, and corrective actions to customers.
• Prepare customer KPIs and Monthly Business Reviews (MBRs).
• Support review meetings with operational analysis and performance data.
• Coordinate transportation solutions including parcel, pallet, air, and ocean freight.
• Obtain quotations and prepare transport solutions based on customer needs.
• Support invoicing by ensuring activities are recorded and validated.
• Maintain customer-specific SOPs, rate sheets, and documentation.
• Assist onboarding of new customers and new services.
• Perform other duties as assigned.

Connaissances

Contract Logistics

Customer service

English fluency

Excel

Inventory knowledge

Warehouse operations

Formation

MBO/HBO degree

Outils

WMS

CargoWise

Extensiv

Microsoft Office

Description du poste

AIT Worldwide Logistics is seeking an Operations Agent to manage Contract Logistics customer accounts and act as the primary link between customers and warehouse operations in Amsterdam. You will ensure inventory visibility, accurate order processing, and coordinated transportation across multiple modes.

You will work with warehouse teams and internal stakeholders to translate customer requirements into actionable operational plans, deliver high service levels, and drive improvement