Global Logistics Operations Specialist

AIT Worldwide Logistics, Inc.; Rozenburg; On-site; EUR 60,000 - 84,000; Full time

Benefits offered by this job

27.5 holiday days per year

Pension plan

Online learning library

Employee support programs

Five paid volunteer hours per year

Deel employee discounts

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent High -Tech to manage a range of global operational duties, including quoting, tracking, vendor relations, and high-level customer service for international air operations.

You will ensure accurate status updates, coordinate with customers and internal teams, and support compliance with QMS, ITAR and DG requirements while maintaining SLA adherence across multiple modes of transport.

Qualifications

• High School Degree or equivalent.
• Experience of 3-5 years in freight forwarding, ideally Airfreight.
• Ability to work both collaboratively and autonomously.
• A team player who works well with others, being respectful to our teammates is a Core Value!
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• Fluent oral and written English is a must, additional (major) European languages would be an asset
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations
• VGB security clearance (or the ability to obtain it) is required for this position

Responsibilities

• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis
• Track overhead shipments daily and route accordingly
• Maintain notes and correct status codes in AIT’s systems for all shipments assigned
• Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
• Quoting and routing freight across multiple transportation modes and services: Domestic & International
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues
• Assisting local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Other duties as business deems necessary
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements

Skills

Freight forwarding

Airfreight

Customer service

English fluency

Team player

Attention to detail

Education

High School Diploma

Tools

Cargo Wise

ITAR/DG/TSA knowledge

Job description

AIT Worldwide Logistics, Inc. is seeking an Operations Agent High -Tech to manage a range of global operational duties, including quoting, tracking, vendor relations, and high-level customer service for international air operations.

You will ensure accurate status updates, coordinate with customers and internal teams, and support compliance with QMS, ITAR and DG requirements while maintaining SLA adherence across multiple modes of transport.