Global Logistics Operations Specialist

AIT Worldwide Logistics, Inc.; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

27.5 vacation days

Pension plan

Online learning library

Well-being programs

Volunteer hours

Employee discounts

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent to manage assigned Contract Logistics accounts and serve as the primary link between customers and warehouse operations.

You will ensure accurate order processing, inventory visibility, and coordinated transportation while maintaining high service levels. In this role you will own the customer lifecycle, including reporting, invoicing support, and proactive communication.

Qualifications

• Two years of experience in Contract Logistics, warehousing, supply chain, or transportation.
• Knowledge of warehouse operations and inventory management processes.
• Experience with Warehouse Management Systems (WMS).

Responsibilities

• Act as the primary operational point of contact for assigned Contract Logistics customers.
• Serve as the liaison between customers and warehouse operations.
• Build and maintain strong customer relationships through proactive communication and service.
• Coordinate inbound activities, inventory management, order fulfillment, and outbound shipments.
• Translate customer requirements into clear operational instructions for warehouse teams.
• Maintain inventory visibility and timely stock reports.
• Investigate and resolve inventory discrepancies and service issues.
• Oversee the complete order management process from receipt to shipment.
• Monitor performance and communicate updates, delays, risks and corrective actions.
• Prepare customer KPIs, performance reports, and Monthly Business Reviews.
• Support customer review meetings with analytical data and improvements.
• Coordinate transportation solutions including parcel, pallet, air/ocean freight.
• Obtain quotations and prepare transport solutions per requirements.
• Support invoicing by recording and validating activities.
• Maintain customer-specific SOPs, rate sheets, and docs.
• Assist onboarding of new customers and new logistics services.

Skills

Contract Logistics

Customer Service

Inventory Management

WMS

Excel

English (Fluent)

Education

MBO/HBO degree

Tools

WMS

CargoWise

Extensiv

Job description

AIT Worldwide Logistics, Inc. is seeking an Operations Agent to manage assigned Contract Logistics accounts and serve as the primary link between customers and warehouse operations.

You will ensure accurate order processing, inventory visibility, and coordinated transportation while maintaining high service levels. In this role you will own the customer lifecycle, including reporting, invoicing support, and proactive communication.