Global Logistics Operations Agent – Hi-Tech Freight

AIT Worldwide Logistics, Inc.; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Job summary

AIT Worldwide Logistics is seeking an Operations Agent Hi-Tech to manage global quoting, tracking and vendor relations, delivering proactive service across transport modes.

The role focuses on international air operations, QA/QMS compliance, and reporting, with emphasis on timely communication and accurate documentation.

Join a global Chicago-based company with a strong network, competitive benefits and development opportunities in a dynamic logistics environment.

Qualifications

• High School Degree or equivalent.
• Experience of 3-5 years in freight forwarding, ideally Airfreight.
• Ability to work both collaboratively and autonomously.
• A team player who works well with others, being respectful to our teammates is a Core Value!
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• Fluent oral and written English is a must, additional (major) European languages would be an asset
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

Responsibilities

• Position will have primary responsibility for providing transportation services of all modes to a Global Key account. That responsibility will include shipment quotes, commencement of shipments in AIT systems, procurement, and dispatch of vendors to customer locations around the world and conclusion of the shipment including invoicing.
• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis. Track overhead shipments daily and route accordingly. Maintain notes and correct status codes in AIT’s systems for all shipments assigned. Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends.
• Quoting and routing freight across multiple transportation modes and services: Domestic & International
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.
• Assisting local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Other duties as business deems necessary
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements.]
• CoT_job_summary_short:
• COMPANY NAME: AIT Worldwide Logistics
• KEY POINTS: Global quoting and tracking, international air operations, strong communication and QA compliance

Skills

Customer service

Teamwork

Communication

English fluency

Education

High School Degree

Tools

Cargo Wise Software

Job description

AIT Worldwide Logistics is seeking an Operations Agent Hi-Tech to manage global quoting, tracking and vendor relations, delivering proactive service across transport modes.

The role focuses on international air operations, QA/QMS compliance, and reporting, with emphasis on timely communication and accurate documentation.

Join a global Chicago-based company with a strong network, competitive benefits and development opportunities in a dynamic logistics environment.