Global Freight Operations Specialist

AIT Worldwide Logistics; Rozenburg; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

27.5 holiday days per year

Pension plan

Online learning library

Employee support programs

Five paid volunteer hours per year

Exclusive Deel employee discounts

Job summary

AIT Worldwide Logistics, a global freight forwarding company, invites an Operations Agent High-Tech to join its team. You will handle quotes, tracking, and vendor relations, supporting international air operations and quality management.

You will manage customer interactions, coordinate multi-modal shipments, and ensure timely responses while maintaining SLA and KPI compliance, contributing to a safe and efficient operation.

Qualifications

• 3–5 years in freight forwarding, ideally airfreight.
• Fluent English is required; additional European languages are a plus.
• Experience with CargoWise software is a plus.
• ITAR, Dangerous Goods or TSA regulations experience.
• VGB security clearance or ability to obtain it.

Responsibilities

• Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
• Tracking and tracing shipments on a daily basis
• Track overhead shipments daily and route accordingly
• Maintain notes and correct status codes in AIT’s systems for all shipments assigned
• Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
• Quoting and routing freight across multiple transportation modes and services: Domestic & International
• Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
• Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues
• Assisting local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Other duties as business deems necessary
• Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements

Skills

Fluent English

Team player

Customer service

Education

High School Diploma

Tools

CargoWise

Job description

AIT Worldwide Logistics, a global freight forwarding company, invites an Operations Agent High-Tech to join its team. You will handle quotes, tracking, and vendor relations, supporting international air operations and quality management.

You will manage customer interactions, coordinate multi-modal shipments, and ensure timely responses while maintaining SLA and KPI compliance, contributing to a safe and efficient operation.