Operations Agent – Contract Logistics

AIT Worldwide Logistics, Inc.; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

27.5 vacation days

Pension plan

Online learning library

Well-being programs

Volunteer hours

Employee discounts

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent to manage assigned Contract Logistics accounts and serve as the primary link between customers and warehouse operations.

You will ensure accurate order processing, inventory visibility, and coordinated transportation while maintaining high service levels. In this role you will own the customer lifecycle, including reporting, invoicing support, and proactive communication.

Qualifications

• Two years of experience in Contract Logistics, warehousing, supply chain, or transportation.
• Knowledge of warehouse operations and inventory management processes.
• Experience with Warehouse Management Systems (WMS).

Responsibilities

• Act as the primary operational point of contact for assigned Contract Logistics customers.
• Serve as the liaison between customers and warehouse operations.
• Build and maintain strong customer relationships through proactive communication and service.
• Coordinate inbound activities, inventory management, order fulfillment, and outbound shipments.
• Translate customer requirements into clear operational instructions for warehouse teams.
• Maintain inventory visibility and timely stock reports.
• Investigate and resolve inventory discrepancies and service issues.
• Oversee the complete order management process from receipt to shipment.
• Monitor performance and communicate updates, delays, risks and corrective actions.
• Prepare customer KPIs, performance reports, and Monthly Business Reviews.
• Support customer review meetings with analytical data and improvements.
• Coordinate transportation solutions including parcel, pallet, air/ocean freight.
• Obtain quotations and prepare transport solutions per requirements.
• Support invoicing by recording and validating activities.
• Maintain customer-specific SOPs, rate sheets, and docs.
• Assist onboarding of new customers and new logistics services.

Skills

Contract Logistics

Customer Service

Inventory Management

WMS

Excel

English (Fluent)

Education

MBO/HBO degree

Tools

WMS

CargoWise

Extensiv

Job description

Introduction

Move the world with us!

AIT is a global freightforwardingandlogisticscompany headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly rightforus! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

Responsible for managing assigned Contract Logistics customer accounts and serving as the primary point of contact for customers. You will act as the key operational link between customers and warehouse operations, ensuring effective communication, inventory visibility, accurate order processing, transportation coordination, invoicing support, and operational reporting.

You will be working closely with warehouse teams, transportation providers, and internal stakeholders, this role ensures that customer requirements are translated into operational execution while maintaining high service levels and customer satisfaction. The Operations Agent takes ownership of the complete customer lifecycle, including inventory management, order fulfillment, customer reporting, Monthly Business Review (MBR) preparation, transportation support, invoicing coordination, issue resolution, and proactive customer communication.

Responsibilities

• Act as the primary operational point of contact for assigned Contract Logistics customers;
• Serve as the key liaison between customers and warehouse operations;
• Build, maintain, and strengthen customer relationships through proactive communication and excellent service delivery;
• Work closely with warehouse teams to coordinate inbound activities, inventory management, value-added services, order fulfillment, and outbound shipments;
• Ensure that customer priorities, requirements, and service expectations are translated into clear operational instructions for warehouse operations;
• Maintain inventory visibility and ensure that customer stock reports are accurate, complete, and distributed in a timely manner;
• Investigate and resolve inventory discrepancies, shipment issues, customer complaints, and service-related inquiries;
• Coordinate and oversee the complete order management process, from order receipt through shipment;
• Monitor operational performance and proactively communicate updates, delays, risks, and corrective actions to customers;
• Prepare customer KPIs, operational performance reports, and Monthly Business Reviews (MBRs);
• Support customer review meetings by providing operational analysis, performance data, and improvement opportunities;
• Coordinate transportation solutions, including parcel, pallet, dedicated transport, courier, air freight, and ocean freight services;
• Obtain transportation quotations and prepare appropriate transport solutions based on customer requirements;
• Support invoicing processes by ensuring that all operational and billable activities are accurately recorded and validated;
• Maintain customer-specific work instructions, Standard Operating Procedures (SOPs), rate sheets, and operational documentation;
• Support the onboarding of new customers and the implementation of new logistics services;
• Perform other duties as assigned by management and as required by business needs.

Qualifications

• Minimum of two years of experience in Contract Logistics, warehousing, supply chain, customer service, or transportation;
• MBO/HBO degree or an equivalent combination of education and work experience;
• Knowledge of warehouse operations and inventory management processes;
• Understanding of transportation and freight management services;
• Experience working in a customer-facing logistics environment.
• Strong PC skills (Windows, Microsoft Office applications) preferred;
• Advanced Microsoft Excel skills are preferred;
• Experience with Warehouse Management Systems (WMS);
• Experience with CargoWise and/or Extensiv is preferred.
• Fluent oral and written English is a must
• Additional (major) European languages would be an asset

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• 27.5 holiday days per year to relax and recharge
• A solid pension plan to secure your future
• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life

About AIT Worldwide

AIT Worldwide Logistics is a global freightforwardingcompany headquartered inChicagoUSA. For more than 40 years, customers have reliedon AIT as an industry leaderfor supply chain solutions with a consultative approach, a globalnetworkand trusted partners invirtually everyindustry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.Backed bysustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air,landandrail- on time and on budget. With experienced teammates,inmorethan 100 global locationsacrossAsia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-roundworry-free services.