Global IT Workplace Support Specialist

Ampleon; Nijmegen; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Ampleon is seeking a full-time IT Workplace Support Officer to ensure quality, availability and functionality of IT workplaces worldwide. You will work with global IT colleagues, local support teams, the Service Desk and vendors to improve end-user experience, maintain asset data and ensure a secure workplace environment.

Responsibilities include lifecycle management of devices, defining workplace standards, maintaining security and manageability, and coordinating deployments and changes in

Competenze

• Higher professional education level or equivalent working and thinking level, preferably in Information Technology, Business Information Management or a related field.
• Practical and authoritative knowledge of workplace management, endpoint management, Windows-based workplace environments, mobile device management and application deployment.
• Experience with Microsoft workplace technologies such as Microsoft 365, Teams, SharePoint, OneDrive, Intune or comparable endpoint management platforms.
• Experience with Microsoft portals for workplace management is strongly preferred, including practical use of relevant Microsoft admin and endpoint management portals.
• Experience with local IT support operations, workplace equipment maintenance, asset management, IT stock management and coordination of onboarding and offboarding activities.
• Understanding of endpoint security, device compliance, identity and access principles, software lifecycle management and IT service management processes.
• Ability to work with global stakeholders, local IT contacts, the Service Desk, vendors and external service partners in a structured, service-oriented and pragmatic way.
• Strong verbal and written communication skills in English, with the ability to explain workplace standards, processes and changes to both technical and non-technical audiences.

Mansioni

• Manage the global IT workplace environment proactively, including monitoring workplace developments, identifying improvement opportunities and translating business needs into workplace requirements.
• Own lifecycle management for workplace equipment, operating systems, standard images, mobile devices, IT peripherals and related endpoint technologies.
• Define, maintain and improve global workplace standards, including standard workplace configurations, hardware models, software baselines, peripherals, service processes and local support practices.
• Ensure endpoint security and manageability for Windows-based systems and mobile phones, in close alignment with information security requirements and support partners.
• Manage requirements, dependencies and interfaces between workplace services, network services, collaboration tooling, software solutions, peripherals and security controls.
• Coordinate the distribution of applications and workplace changes, ensuring that deployments are controlled, documented, communicated and aligned with business continuity requirements.
• Act as liaison with the global support partner on endpoint security management, workplace operations and IT upgrades, including new images, operating system upgrades and workplace tooling changes.
• Coordinate with the Service Desk, local IT support teams and vendors on local IT issues, workplace incidents, equipment issues and user-impacting service topics.
• Ensure maintenance of IT workplace equipment, including stock management, repairs, replacements, placement of IT workplaces and continuity of IT peripherals such as printers and conference room equipment.
• Ensure on-site support to users, including appropriate VIP support where required, and promote consistent service quality across locations.
• Be IT responsible for the execution and continuous improvement of workplace processes such as onboarding, offboarding, hardware requests, workplace changes and asset-related activities.
• Maintain and improve asset management for workplace equipment, ensuring that assets, stock levels, assignments, replacements and lifecycle status are accurate and up to date.
• Contribute to reliable service delivery by supporting incident, problem and change management for workplace-related topics and by ensuring clear follow-up with users and resolver teams.

Descrizione del lavoro

Ampleon is seeking a full-time IT Workplace Support Officer to ensure quality, availability and functionality of IT workplaces worldwide. You will work with global IT colleagues, local support teams, the Service Desk and vendors to improve end-user experience, maintain asset data and ensure a secure workplace environment.

Responsibilities include lifecycle management of devices, defining workplace standards, maintaining security and manageability, and coordinating deployments and changes in