IT Field service support

Avance Consulting; Groningen; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Groningen is seeking a Team Lead with expertise in technical recruitment and IT support to drive talent acquisition across US, UK, and EU markets. The role requires at least 5 years of experience in Site IT support, strong knowledge of network infrastructure, and proficiency in Dutch. Ideal candidates will have experience in a pharma manufacturing environment, strong coordination capabilities, and ITIL knowledge. This is a contract position with a focus on supporting manufacturing operations.

Qualifications

• Minimum 5 years of experience in handling Site IT support incident management.
• Knowledgeable in network infrastructure and multiple Operating Systems.
• Worked in a pharma manufacturing plant is an added advantage.

Responsibilities

• Act as point of contact for IT support in manufacturing plant.
• Assist network support team for day-to-day troubleshooting.
• Coordinate with application owners to install client applications.

Skills

Dutch speaking

Incident management

Network infrastructure knowledge

Multitasking capabilities

Coordination skills

Job description

Team Lead | Expert in Technical Recruitment for US, UK & EU Markets | Driving Talent Acquisition at Avance Consulting

Responsibilities

• Dutch speaking skill is must requirement
• Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attendsupport Daily Performance Meetings
• Assist network support team and other infra teams for day-to-day troubleshooting and infra projects
• Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
• Helps local hardware support team with checking printers and shopfloor peripherals
• Provides assistance to the hardware support team for applications or processes
• Act as coordinator for resolving incidents related to any application support in manufacturing plant
• Be a SPOC for BUIT Local support and external vendors
• Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
• Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirus malware related setup and issues
• Test connectivity for changes to network including wireless and patching
• Coordinate with application owners to install the client applications and ensure that the applications launch as expected
• Coordinate with equipment vendors for repair and maintenance
• Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion
• Support base business-related IQOQ testing and technical change control activities

Qualifications

• Minimum 5 years of experience in handling Site IT support incident management
• Should be conversant with ITIL process Service Asset management
• Must be knowledgeable in network infrastructure
• Should be knowledgeable on multiple Operating Systems DBs
• Should be able to work independently and be ready to provide support of business hours
• MES knowledge is an added advantage
• Should possess multitasking capabilities with excellent coordination skills
• Worked in pharma manufacturing plant is added advantage

Additional Requirements

• Manufacturing Experience with IT Infra knowledge
• Cross Team Dept Coordination
• ITIL Knowledge would be preferable
• Knowledge of GxP would be add on

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting