Information Technology Support Specialist

Allegis Group; Amsterdam; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Allegis Group is seeking a Senior IT Support Engineer in Amsterdam to own day-to-day site IT operations and deliver high-quality end-user support. You will troubleshoot hardware, software, networks, and A/V systems while managing assets, procurement, and vendor relations.

You will collaborate with global teams on IT projects, support executives, and participate in on-call rotations. International travel of ~20% may be required.

Formación

• 1+ years of professional IT Support experience.
• Strong knowledge of Windows 10/11 and macOS.
• Strong experience with Microsoft Intune and MDM.
• Experience with JIRA and other Atlassian products.
• Knowledge of Google Workspace and Microsoft Office administration.
• Experience troubleshooting hardware, software, corporate networks, A/V and video conferencing solutions.
• Experience managing the full scope of IT within an office environment.
• Experience supporting employees at all levels, including executives.
• Experience managing cross-functional IT projects.
• Experience with a scripting language.
• Excellent communication, troubleshooting and customer-service skills.
• Ability to participate in after-hours and weekend support when required.

Responsabilidades

• Provide IT support in person and via support tickets, email and chat.
• Troubleshoot hardware, software, Windows, macOS, network and A/V systems.
• Manage site IT support, including end users, conference rooms and network-related issues.
• Maintain accurate IT asset management records.
• Manage IT procurement, including vendor management and invoice reviews.
• Provide technical support to senior stakeholders and executives.
• Document IT support and operational processes.
• Lead cross-functional IT projects from initiation through execution and handover to support.
• Work closely with other IT teams to improve the end-user experience.
• Participate in an on-call rotation, including weekends and holidays.
• Travel internationally when required, approximately 20%.

Conocimientos

End-user support

Troubleshooting

Executive support

Cross-functional IT projects

Communication

Customer-service

Scripting language

Herramientas

JIRA

Atlassian suite

Google Workspace

Microsoft Office

Microsoft Intune

MDM

Descripción del empleo

We are looking for a Senior IT Support Engineer with strong hands-on technical experience to provide high-quality IT support and take ownership of day-to-day site IT operations. The role involves end-user support, troubleshooting, IT procurement, asset management and delivering internal IT projects in collaboration with global teams.

Key Responsibilities

• Provide IT support in person and via support tickets, email and chat.
• Troubleshoot hardware, software, Windows, macOS, network and A/V systems.
• Manage site IT support, including end users, conference rooms and network-related issues.
• Maintain accurate IT asset management records.
• Manage IT procurement, including vendor management and invoice reviews.
• Provide technical support to senior stakeholders and executives.
• Document IT support and operational processes.
• Lead cross-functional IT projects from initiation through execution and handover to support.
• Work closely with other IT teams to improve the end-user experience.
• Participate in an on-call rotation, including weekends and holidays.
• Travel internationally when required, approximately 20%.

Requirements

• 1+ years of professional IT Support experience.
• Strong knowledge of Windows 10/11 and macOS.
• Strong experience with Microsoft Intune and MDM.
• Experience with JIRA and other Atlassian products.
• Knowledge of Google Workspace and Microsoft Office administration.
• Experience troubleshooting hardware, software, corporate networks, A/V and video conferencing solutions.
• Experience managing the full scope of IT within an office environment.
• Experience supporting employees at all levels, including executives.
• Experience managing cross-functional IT projects.
• Experience with a scripting language.
• Excellent communication, troubleshooting and customer-service skills.
• Ability to participate in after-hours and weekend support when required.