Onsite IT Support Engineer — End-User Tech Champion

Empiric; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Job summary

Empiric is seeking an Onsite Support Engineer to deliver hands-on IT support in a fast-moving, business-critical environment. You will manage incidents and service requests for end-users, laptops, desktops, and peripherals, while supporting Teams Rooms, AV equipment, and mobile devices.

Join a collaborative team focusing on reliable IT services, device lifecycle management, and ongoing improvements across Infrastructure, Network, Security, Server, and Workplace groups.

Qualifications

• Experience providing onsite/desk-side IT support.
• Proficient with Windows 10/11 and hardware troubleshooting.
• Experience supporting Microsoft 365 apps.
• Experience supporting iPhone/iPad and Android devices.
• Familiarity with Intune and MDM solutions.
• Experience with Teams Rooms and AV equipment.
• Knowledge of ITSM ticketing platforms (ServiceNow).
• Strong customer service and communication skills.

Responsibilities

• Provide onsite and remote support for Windows laptops/desktops and peripherals.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive.
• Perform device installations, replacements, upgrades, and asset management.
• Troubleshoot mobile devices (iPhone/iPad and Android).
• Configure and troubleshoot email, VPN, and mobile apps.
• Support device enrolment/management via Intune/MDM.
• Support Teams Rooms and video conferencing equipment.
• Coordinate with AV vendors for complex issues and maintenance.

Skills

Windows 10/11

Deskside support

Microsoft 365

Mobile devices

MDM / Intune

Teams Rooms

ITSM (ServiceNow)

Networking basics

Tools

Intune / MDM

ServiceNow

Job description

Empiric is seeking an Onsite Support Engineer to deliver hands-on IT support in a fast-moving, business-critical environment. You will manage incidents and service requests for end-users, laptops, desktops, and peripherals, while supporting Teams Rooms, AV equipment, and mobile devices.

Join a collaborative team focusing on reliable IT services, device lifecycle management, and ongoing improvements across Infrastructure, Network, Security, Server, and Workplace groups.