Global IT Helpdesk Specialist

Mammoet; Schiedam; On-site; EUR 33,000 - 37,000; Full time

Job summary

Mammoet is seeking a Service Desk Specialist to support IT users from Schiedam. You will act as the first contact for IT questions, incidents, and service requests, handling requests via email, Topdesk, Teams, and phone as part of an international team.

You will log, resolve, and document issues, guide users through troubleshooting steps, and contribute to process improvements while staying up to date with internal tools and procedures. Fluency in Dutch and English is required.

Qualifications

• MBO/HBO degree in IT or related field.
• 0–2 years IT support experience.
• Strong analytical and problem-solving abilities.
• Familiarity with ITIL/ISM processes is a plus.
• Fluent in Dutch and English (spoken and written).

Responsibilities

• Act as the first contact for IT questions, incidents, and service requests.
• Provide support primarily during CET office hours from the Netherlands, as part of an international team.
• Handle incoming requests via email, Topdesk, Microsoft Teams, and phone.
• Manage incident and change processes according to established procedures.
• Resolve standard IT workspace issues and ensure accurate logging, documentation, and follow-up.
• Guide users through troubleshooting steps and escalated issues when necessary.
• Strive to deliver a seamless and positive user experience at all times.
• Contribute to process improvements and knowledge sharing within the team.
• Stay up to date with internal tools, systems, and procedures to ensure effective support.

Skills

Analytical skills

Communication skills

Active listening

Troubleshooting

Education

MBO/HBO IT degree

Tools

Active Directory

Azure

Office 365

Job description

Mammoet is seeking a Service Desk Specialist to support IT users from Schiedam. You will act as the first contact for IT questions, incidents, and service requests, handling requests via email, Topdesk, Teams, and phone as part of an international team.

You will log, resolve, and document issues, guide users through troubleshooting steps, and contribute to process improvements while staying up to date with internal tools and procedures. Fluency in Dutch and English is required.