Service Desk & Deskside Engineer – ITSM Expert

Technopride Ltd; Amsterdam; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

Technopride Ltd, based in Amsterdam, is seeking a Service Desk professional with a strong ITSM background to support end-users in a corporate environment. The role requires you to log, triage, and resolve incidents and requests, maintain documentation, and ensure SLA adherence.

Excellent English communication is essential; Dutch proficiency is a plus. You will work with ITIL processes, coordinate with vendors, and provide remote support using standard tools like ServiceNow, AD, and O365.

Qualifications

• Minimum of 3 years of experience in Service Desk operations in a corporate environment.
• ITIL Certification is required.
• Proficiency in English; Dutch is an added advantage.

Responsibilities

• Log, triage, and resolve incidents, service requests, and problems using ITSM tools.
• Track, monitor, and assign tickets to appropriate teams while ensuring SLA compliance.
• Provide remote support and coordinate with external vendors for issue resolution.

Skills

Customer service

English communication

Adaptability

User empathy

Tools

ServiceNow

Active Directory

O365

JAMF

macOS

Job description

Technopride Ltd, based in Amsterdam, is seeking a Service Desk professional with a strong ITSM background to support end-users in a corporate environment. The role requires you to log, triage, and resolve incidents and requests, maintain documentation, and ensure SLA adherence.

Excellent English communication is essential; Dutch proficiency is a plus. You will work with ITIL processes, coordinate with vendors, and provide remote support using standard tools like ServiceNow, AD, and O365.