IT Service Desk Officer

Fitexa BV; Eindhoven; On-site; EUR 32,000 - 42,000; Full time

Job summary

Fitexa BV is seeking a customer-focused IT Service Desk Officer to provide first-line IT support in an international environment. You will be the primary contact for IT-related questions, ensuring quick incident resolution and high customer satisfaction.

You will analyze service desk metrics, identify recurring issues, and collaborate with IT teams to improve service quality and system stability while supporting the Eindhoven office.

Qualifications

• Completed MBO or Bachelor’s degree in IT or a related field.
• Fluent in Dutch and English, verbally and in writing.
• Strong customer focus and a service-oriented mindset.
• Experience with Microsoft Windows 11 and Microsoft 365 support.
• Basic understanding of ITIL, Lean principles, IT processes, and related technologies.
• Experience communicating with customers via telephone, written channels, or a service desk.
• Strong analytical, organisational, and problem-solving skills.

Responsibilities

• Act as the primary point of contact for IT-related inquiries through the IT Service Desk.
• Provide first-line and local IT support to employees.
• Resolve and coordinate incidents and service requests.
• Analyse service desk metrics to identify trends, risks, and opportunities for improvement.
• Identify recurring issues and recommend solutions to improve system stability.
• Communicate incidents, problems, and service outages clearly and promptly.
• Collaborate with internal IT teams to ensure timely and effective issue resolution.
• Contribute to continuous service improvement and a high first-contact resolution rate.

Skills

Fluent Dutch & English

Education

MBO or Bachelor’s degree in IT

Tools

Microsoft Windows 11

Microsoft 365

Job description

Languages: Fluent in Dutch and English

Education: MBO or Bachelor’s degree in IT or a related field

About the Role

We are looking for a customer-focused and proactive IT Service Desk Officer to provide first-line IT support in an international environment. In this role, you will serve as the first point of contact for IT-related questions and technical issues, ensuring efficient incident resolution and a high level of customer satisfaction.

You will also analyse service desk metrics, identify recurring issues, and collaborate with internal IT teams to improve service quality and system stability.

Key Responsibilities

• Act as the primary point of contact for IT-related inquiries through the IT Service Desk.
• Provide first-line and local IT support to employees.
• Resolve and coordinate incidents and service requests.
• Analyse service desk metrics to identify trends, risks, and opportunities for improvement.
• Identify recurring issues and recommend solutions to improve system stability.
• Communicate incidents, problems, and service outages clearly and promptly.
• Collaborate with internal IT teams to ensure timely and effective issue resolution.
• Contribute to continuous service improvement and a high first-contact resolution rate.

Requirements

• Completed MBO or Bachelor’s degree in IT or a comparable field.
• Fluent in both Dutch and English, verbally and in writing.
• Strong customer focus and a service-oriented mindset.
• Experience with Microsoft Windows 11 and Microsoft 365 support.
• Basic understanding of ITIL, Lean principles, IT processes, and related technologies.
• Experience communicating with customers via telephone, written channels, or a service desk.
• Strong analytical, organisational, and problem-solving skills.

Your Profile

• Team-oriented and collaborative.
• Flexible and adaptable to changing priorities and working hours.
• Proactive, quality-driven, and results-oriented.
• Accurate and comfortable working in a fast-paced, open environment.
• Able to communicate technical information clearly and professionally.
• Capable of working independently while collaborating effectively with other teams.
• Candidates must be fluent in Dutch and English.
• Candidates must live within approximately one hour of the Eindhoven office.
• Candidates must be exclusively submitted for this opportunity and must not have other active application processes for this position through another supplier.