Dutch Agent for Service and Desk Operations - Netherlands

JobSquad ApS; Amsterdam; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Travel reimbursement

Career development possibilities

Pension and holiday allowance

Hybrid work (office and on-site clients)

Job summary

A leading company is seeking a Service Operations and Service Desk Agent in Amsterdam. You will support users by troubleshooting technical issues both remotely and on-site, manage IT equipment, and provide installation services. An important role requiring proficiency in Dutch and strong analytical skills, alongside experience with IT systems.

Qualifications

• Experience in application support and IT service desk.
• Valid EU driving license (Category B or higher).
• Strong understanding of IT security best practices.

Responsibilities

• Provide technical support and troubleshooting for end-users.
• Manage on-site installations and maintenance services.
• Keep records of issues and coordinate IT tickets.

Skills

Dutch (C1)

English (B2)

Technical troubleshooting

Analytical skills

Problem-solving

Communication

Networking concepts (TCP/IP, DNS, DHCP, VPN)

Education

Certifications (ITIL, Microsoft Certified: Modern desktop administrator) - optional

Associate Degree

MCSE

Software Development/Application support

Tools

Microsoft 365

Active Directory

ServiceNow

Jira

HPSM

BMC Remedy

CA Service Desk

Job description

Reference: TENE

*You need to have an European passport, your own car,and driver's licenseto apply for this position.*

We offer

• Health insurance
• Travel reimbursement
• Career development possibilities within the company
• Earn pension and get holiday allowance
  
• Work from office as well as on-site clients

The job

As Service Operations and Service Desk Agent you'll providetechnical support to users and you'll betroubleshooting for end-users (remotely via the service desk and in-person at specific onsitelocations). You will workwith applications/systems in orderto make analysis, diagnosis, and resolution of theissues at hand. There is also a range of administration duties.

Your daily work will include tasks like these:

• Be the first point of contact for IT help via phone, email, and chat
• Solve basic tech problems and pass on complex ones to senior teams
• Provide on-site installation, repair and maintenance services
• Help users with logins, passwords, and system access
• Support employees with email, VPN, and software issues, both in-office and remotely
• Keep records of issues and fixes in the system.
• Help with office setups, hardware deliveries, and meeting room tech
• Keep track of company IT equipment and software
  

Your qualifications

You speak and write Dutch at a C1 level and you can communicate well in English (B2).

Experience inapplication support/software development and IT service desk.

• Experience with Microsoft 365, Active Directory, and common enterprise
  applications.
• Certifications (Optional) ITIL, Microsoft Certified: Modern desktop administrator.
• Associate, MCSE, Software Development/Application support.
• Level of expertise L1 – L2 on-site or remote support.
• Valid EU driving license (Category B or higher).

You have a good understanding and level of computer handling skills.

• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ticket systems such as ServiceNow, Jira, HPSM, BMC Remedy, monitoring tools, CA Service Desk or similar.
• Knowledge of ITIL processes and procedures would be an added advantage
• Basic understanding of IT security best practices

Strong analytical and problem-solving skills.

You have strong communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.

If you have any questions about the position, please feel free to send an email to [e-mail]. We are ready to help.