Service Desk & Deskside Engineer

Technopride Ltd; Amsterdam; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

Technopride Ltd, based in Amsterdam, is seeking a Service Desk professional with a strong ITSM background to support end-users in a corporate environment. The role requires you to log, triage, and resolve incidents and requests, maintain documentation, and ensure SLA adherence.

Excellent English communication is essential; Dutch proficiency is a plus. You will work with ITIL processes, coordinate with vendors, and provide remote support using standard tools like ServiceNow, AD, and O365.

Qualifications

• Minimum of 3 years of experience in Service Desk operations in a corporate environment.
• ITIL Certification is required.
• Proficiency in English; Dutch is an added advantage.

Responsibilities

• Log, triage, and resolve incidents, service requests, and problems using ITSM tools.
• Track, monitor, and assign tickets to appropriate teams while ensuring SLA compliance.
• Provide remote support and coordinate with external vendors for issue resolution.

Skills

Customer service

English communication

Adaptability

User empathy

Tools

ServiceNow

Active Directory

O365

JAMF

macOS

Job description

Amsterdam, Netherlands | Posted on 25/11/2025

We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market.

Job Description

Language Requirement

Proficiency in Dutch is an added advantage.

Primary Skills & Responsibilities

Experience

Minimum of 3 years of experience in Service Desk operations supporting end-users in a corporate environment.

Communication Skills

Excellent verbal and written communication skills in English.

Versant score of 70 or equivalent is preferred.

ITSM Knowledge

Strong understanding of IT Service Management processes including Incident, Service Request, Change, and Problem Management.

Ability to manage Service Desk operations effectively and ensure process adherence.

Incident & Ticket Management

Proficient in logging, triaging, and resolving incidents, service requests, and problems using ITSM tools.

Skilled in tracking, monitoring, and assigning tickets to appropriate teams while ensuring SLA compliance.

Documentation

Strong documentation skills with the ability to create and maintain technical documents, process guides, ticket updates, and knowledge base articles.

Technical Skills

Desktop and laptop issues

Network and connectivity issues

Printer and peripheral problems

Active Directory, O365, and email-related issues

macOS environments and JAMF management

Proficiency in Microsoft Office 365 configuration and troubleshooting.

Remote Support

Ability to provide remote assistance through remote desktop tools to resolve user issues efficiently.

Experience coordinating with external vendors for issue resolution, escalations, and service delivery.

ITSM Tools

Proficient in ServiceNow for incident management, service request handling, and workflow tracking.

Soft Skills

Customer Handling: Strong customer-service mindset with a commitment to delivering high-quality support.

Adaptability: Ability to respond effectively to changing situations and unexpected challenges.

User Empathy: High level of understanding and patience when dealing with end-users and diverse support scenarios.

Certifications

ITIL Certification required, demonstrating solid knowledge of IT Service Management practices.