IT Helpdesk Specialist - On-site & Remote Support

Bertelsmann-Jobs; Echt-Susteren; On-site; EUR 29,000 - 46,000; Full time

Benefits offered by this job

Company laptop

Phone

Travel allowance

Gym discount

Bike plan

Team events

Career development

Job summary

Arvato is seeking a Servicedesk Employee in Echt to support internal and external users with IT issues, acting as the first point of contact and guiding requests to the right department. You will visit departments, install hardware/software, and provide remote assistance to ensure reliable IT operations.

The role offers a structured path in an international logistics environment with a competitive monthly salary and benefits. Flexibility for some travel within the Netherlands is expected.

Qualifications

• A completed MBO-level education in IT.
• Knowledge of Windows and the Microsoft Office suite.
• Familiarity with Microsoft Active Directory.
• Experience with remote support and Microsoft network support.
• A service-oriented attitude and good communication skills.
• The ability to work accurately and manage IT requests in a structured way.
• Willingness to learn and further develop technical knowledge.
• English is required, Dutch an advantage.

Responsibilities

• Acting as the first point of contact for IT-related questions and incidents.
• Registering and handling requests, resolving approximately 70% of regular IT inquiries and escalating unresolved cases to the appropriate department or supplier.
• Providing on-site support by regularly visiting different departments.
• Setting up and installing end-user hardware and software.
• Performing minor standard changes and service requests.
• Providing remote support and assisting with Microsoft network support.
• Monitoring the progress of requests and ensuring colleagues receive accessible, friendly and effective support.
• Building your knowledge of IT systems, processes and support activities through daily practice and collaboration with colleagues.

Skills

Windows

Microsoft Office

Active Directory

Remote support

Network support

Service mindset

Communication skills

English

Education

MBO IT

Job description

Arvato is seeking a Servicedesk Employee in Echt to support internal and external users with IT issues, acting as the first point of contact and guiding requests to the right department. You will visit departments, install hardware/software, and provide remote assistance to ensure reliable IT operations.

The role offers a structured path in an international logistics environment with a competitive monthly salary and benefits. Flexibility for some travel within the Netherlands is expected.