Service Desk Specialist

Mammoet; Schiedam; Vor Ort; EUR 33.000 - 37.000; Vollzeit

Zusammenfassung

Mammoet is seeking a Service Desk Specialist to support IT users from Schiedam. You will act as the first contact for IT questions, incidents, and service requests, handling requests via email, Topdesk, Teams, and phone as part of an international team.

You will log, resolve, and document issues, guide users through troubleshooting steps, and contribute to process improvements while staying up to date with internal tools and procedures. Fluency in Dutch and English is required.

Qualifikationen

• MBO/HBO degree in IT or related field.
• 0–2 years IT support experience.
• Strong analytical and problem-solving abilities.
• Familiarity with ITIL/ISM processes is a plus.
• Fluent in Dutch and English (spoken and written).

Aufgaben

• Act as the first contact for IT questions, incidents, and service requests.
• Provide support primarily during CET office hours from the Netherlands, as part of an international team.
• Handle incoming requests via email, Topdesk, Microsoft Teams, and phone.
• Manage incident and change processes according to established procedures.
• Resolve standard IT workspace issues and ensure accurate logging, documentation, and follow-up.
• Guide users through troubleshooting steps and escalated issues when necessary.
• Strive to deliver a seamless and positive user experience at all times.
• Contribute to process improvements and knowledge sharing within the team.
• Stay up to date with internal tools, systems, and procedures to ensure effective support.

Kenntnisse

Analytical skills

Communication skills

Active listening

Troubleshooting

Ausbildung

MBO/HBO IT degree

Tools

Active Directory

Azure

Office 365

Jobbeschreibung

SUMMARY OF THE ROLE

• Service Desk Specialist
• Gross monthly salary: € 3.000,00 – € 3.350,00 (depending on experience)
• Working hours: Fulltime (40 hours per week)
• Location: Schiedam

Mammoet is a global leader in engineered heavy lifting and transport services. With a reputation for deep expertise and a comprehensive fleet, we deliver safe and innovative solutions for lifting, transporting, installing, and dismantling large and heavy structures across industries such as petrochemicals, construction, offshore and energy.

We are currently undergoing a business transformation aimed at implementing a global "One Way of Working", harmonizing processes across regions and using technology to drive smarter planning, collaboration and execution. A key pillar of this transformation is strengthening our IT support landscape, including real-time reporting and efficient service delivery.

WHAT YOU’LL BE DOING

• Act as the first point of contact for IT-related questions, incidents, and service requests across the organization.
• Provide support primarily during CET office hours from the Netherlands, as part of an international team.
• Handle incoming requests via email, Topdesk, Microsoft Teams, and phone.
• Manage incident and change processes according to established procedures.
• Resolve standard IT workspace issues and ensure accurate logging, documentation, and follow-up.
• Guide users through troubleshooting steps and escalated issues when necessary.
• Strive to deliver a seamless and positive user experience at all times.
• Contribute to process improvements and knowledge sharing within the team.
• Stay up to date with internal tools, systems, and procedures to ensure effective support.

WHAT YOU’LL NEED

• MBO (vocational) /HBO (bacherlor) degree in IT or a related field.
• Minimum of 0-2 years of relevant IT support experience.
• Analytical and problem-solving abilities
• Certification in relevant IT systems or applications (a plus).
• Strong communication and active listening skills
• Familiarity with ITIL/ISM processes is a plus.
• Knowledge of Active Directory, Azure and Office 365.
• Comfortable troubleshooting hardware, software and network issues.
• Fluent in Dutch and English (spoken and written).

WHAT YOU’LL GET

• A challenging position within a dynamic, global organisation in the heavy transport industry.
• Opportunities for personal development and growth.
• A competitive salary and secondary employment conditions.
• A collaborative work environment with enthusiastic and motivated colleagues.
• The opportunity to make impact on the safety and quality standards of our global operations.

WANT TO KNOW MORE?

• Get in touch – email Shai Ponit