Korean-Speaking Support Specialist — Sofia (Relocation + Benefits)

Mercier Consultancy MD; Netherlands; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training program

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Korean Speaking Support Specialist in Sofia, Bulgaria. The successful candidate will act as the primary contact for Korean-speaking clients, delivering high-level support and ensuring a superior customer experience.

You will resolve complex inquiries, maintain CRM records, and collaborate with an international team to optimize support workflows and drive KPIs. Fluent Korean and strong English communication are essential for success.

Qualifications

• Native or fluent Korean (spoken and written) is mandatory.
• Good command of English for internal communication.

Responsibilities

• Act as the primary point of contact for Korean-speaking clients and provide high-level support.
• Resolve complex inquiries across multiple channels and maintain client satisfaction.
• Maintain accurate records in internal CRM systems and support performance tracking.

Skills

Korean

English

Job description

Mercier Consultancy Group is seeking a Korean Speaking Support Specialist in Sofia, Bulgaria. The successful candidate will act as the primary contact for Korean-speaking clients, delivering high-level support and ensuring a superior customer experience.

You will resolve complex inquiries, maintain CRM records, and collaborate with an international team to optimize support workflows and drive KPIs. Fluent Korean and strong English communication are essential for success.