German-Speaking Customer Support Agent — Porto (Onsite)

WW Talents; Utrecht; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus €1,500 (paid monthly)

Food allowance €7.63 per working day

14 monthly salaries

Job summary

WW Talents is seeking a Customer Support Representative to provide professional, empathetic support to customers across multiple markets from Porto, Portugal. The role requires handling inquiries and issues, with a focus on delivering a high-quality customer experience within a 24/7 rotational shift schedule.

Fluent German and C1 English are required. Accommodation support is offered, along with a Welcome Bonus and a salary paid over 14 monthly salaries.

Qualifications

• German language fluency required (verbal and written).
• English at C1 level.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Remain calm and professional under pressure.
• Strong empathy and active listening skills.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Skills

German fluency

English C1

Customer service

Problem solving

Information management

Attention to detail

Calm under pressure

Empathy & listening

Job description

WW Talents is seeking a Customer Support Representative to provide professional, empathetic support to customers across multiple markets from Porto, Portugal. The role requires handling inquiries and issues, with a focus on delivering a high-quality customer experience within a 24/7 rotational shift schedule.

Fluent German and C1 English are required. Accommodation support is offered, along with a Welcome Bonus and a salary paid over 14 monthly salaries.