German-speaking Customer Support Agent - Porto (Onsite)

WW Talents; Tilburg; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

14 salaries per year

Food allowance

Welcome bonus €1500

Accommodation support

Job summary

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic service across multiple markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

The role involves managing diverse inquiries, identifying needs, staying calm under pressure, and maintaining organization in a fast-paced environment; accommodation support is provided and compensation includes a 14-month salary, daily

Qualifications

• Fluent written and spoken German required.
• Proficient English at C1 level for communication across markets.
• Strong customer service and problem-solving abilities.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle inquiries, requests, and complaints with empathy and accuracy.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot issues and follow established procedures.
• Maintain a high level of service quality in a fast-paced environment.

Skills

German language

English language (C1)

Job description

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic service across multiple markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

The role involves managing diverse inquiries, identifying needs, staying calm under pressure, and maintaining organization in a fast-paced environment; accommodation support is provided and compensation includes a 14-month salary, daily