Dutch-Speaking Customer Support Agent — Porto (Onsite)

WW Talents; Tilburg; On-site; EUR 14,000 - 18,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus €4,000

Food allowance

Job summary

WW Talents in Porto, Portugal, seeks a Customer Support Representative to provide professional, empathetic service across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

You must speak Dutch fluently and English at C1 level, thrive in a fast-paced, 24/7 rotational environment, and manage large information volumes with attention to detail. Accommodation support is offered for relocations; a welcome bonus of €4,000 is paid in monthly installments

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Skills

Dutch language

English language

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Empathy

Active listening

Job description

WW Talents in Porto, Portugal, seeks a Customer Support Representative to provide professional, empathetic service across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

You must speak Dutch fluently and English at C1 level, thrive in a fast-paced, 24/7 rotational environment, and manage large information volumes with attention to detail. Accommodation support is offered for relocations; a welcome bonus of €4,000 is paid in monthly installments