Dutch-Speaking Customer Support Agent — Porto (Onsite)

WW Talents; Maastricht; On-site; EUR 21,000 - 23,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents is hiring a Customer Support Representative to deliver professional support across markets from Porto, Portugal on-site. You will handle inquiries, provide accurate information, and ensure a high-quality customer experience in a fast-paced, 24/7 rotational setting.

The role requires fluent Dutch and C1 English, with a focus on empathy, problem-solving, and strong organizational skills. Accommodation support and a welcome bonus are stated benefits for new hires.

Qualifications

• Fluent verbal and written communication in Dutch
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Dutch fluency

English (C1)

Customer service

Problem solving

Information management

Attention to detail

Empathy

Multi-market support

Job description

WW Talents is hiring a Customer Support Representative to deliver professional support across markets from Porto, Portugal on-site. You will handle inquiries, provide accurate information, and ensure a high-quality customer experience in a fast-paced, 24/7 rotational setting.

The role requires fluent Dutch and C1 English, with a focus on empathy, problem-solving, and strong organizational skills. Accommodation support and a welcome bonus are stated benefits for new hires.