Dutch-Speaking Customer Support Agent — Porto (Onsite)

WW Talents; Haarlem; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents seeks a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

The role is onsite in Porto, Portugal with 24/7 rotational shifts. Accommodation support, a welcome bonus, and a daily food allowance are offered as part of the compensation package. Fluency in Dutch and at least C1 English is required.

Qualifications

• Fluent verbal and written communication in Dutch
• C1 level of English
• Comfortable working in a 24/7 rotational environment

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Job description

WW Talents seeks a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

The role is onsite in Porto, Portugal with 24/7 rotational shifts. Accommodation support, a welcome bonus, and a daily food allowance are offered as part of the compensation package. Fluency in Dutch and at least C1 English is required.