German-Speaking Customer Care & Orders (Hybrid)

Luba; Leiden; Ibrido; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Hybrid work with laptop

25 vacation days

Pension plan (non-contributory)

Travel allowance

Healthy lunch options

Descrizione del lavoro

Luba is seeking a German-speaking customer care specialist in Leiden/Leiderdorp. This full-time, hybrid role offers growth opportunities and a strong focus on customer satisfaction.

You will manage the full order cycle, coordinate with multiple departments, and contribute to pricing proposals in an international setting. Requirements include German and English proficiency, at least 3 years in a similar role, and MS Office proficiency.

Competenze

• Must have at least an MBO or HBO level education.
• Excellent German and English in writing and speaking.
• At least 3 years in a similar customer care or sales support role.
• Accurate, proactive, solution-oriented mindset.
• Experience with MS Office and export documentation.

Mansioni

• Handle orders and inquiries from German clients and manage complete order process.
• Ensure orders are correctly entered in the ERP system and update customers on order status.
• Coordinate with internal departments nationally and internationally to ensure smooth orders, shipments and handle complaints.
• Contribute to pricing proposals and develop solutions meeting client needs and budgets.
• Provide post-delivery support and ensure ongoing customer satisfaction.

Conoscenze

German language

English language

Experience in customer care

Accuracy & proactive mindset

Export documentation knowledge

Formazione

MBO/HBO degree

Strumenti

MS Office

Descrizione del lavoro

Luba is seeking a German-speaking customer care specialist in Leiden/Leiderdorp. This full-time, hybrid role offers growth opportunities and a strong focus on customer satisfaction.

You will manage the full order cycle, coordinate with multiple departments, and contribute to pricing proposals in an international setting. Requirements include German and English proficiency, at least 3 years in a similar role, and MS Office proficiency.