German & Dutch speaking Customer Advisor (Hybrid)

juucy; Elst; Hybrid; EUR 25,000 - 39,000; Part time

Benefits offered by this job

Hybrid schedule

Travel opportunities

5 weeks paid annual leave

Transportation allowance

Pension scheme

Job summary

juucy in Arnhem is seeking a proactive Customer Advisor to serve our German-speaking client base, handling orders, technical specifications, and delivery timelines with a customer-first mindset.

You will translate architectural plans into product lists and binding quotations, manage orders and quotes, and collaborate across Dutch and English markets. Hybrid role with 1–2 remote days after onboarding; travel may be required.

Qualifications

• German language proficiency at C2 level.
• Dutch language proficiency at B2 level.
• At least 2 years in customer service, client support, or order processing.
• Able to work 24 to 38 hours per week with availability on Wednesday mornings, Thursdays, and Fridays.
• Interest in technical products, hardware, or structural engineering solutions.
• Strong communication skills and solution-oriented approach.

Responsibilities

• Primary contact for German customers via phone and email regarding orders, technical specs, and delivery timelines.
• Interpret customer needs and construction plans into product lists and binding quotations.
• Oversee end-to-end order processing, returns, and price quotes with high accuracy.
• Support workflows across Dutch and English-speaking markets when needed.
• Identify opportunities to optimize customer experience and internal support processes.

Skills

German language (C2)

Dutch language (B2)

Customer service experience

Scheduling / availability

Technical aptitude

Tools

CRM software

MS Office

Job description

Location: Arnhem, Netherlands (Hybrid - 1 to 2 remote days per week post-onboarding)

Employment Type: Flexible Part-Time to Full-Time (24 - 38 hours per week)

Department: Customer Support & Operations

About the Opportunity

We are seeking a proactive, detail-oriented, and service-driven Customer Advisor to join our close-knit operational team based in Arnhem. Acting as the primary liaison for our German-speaking client base, you will play a critical role in delivering exceptional service, managing project-based inquiries, and converting technical specifications into practical customer solutions.

This position is ideal for an experienced customer support professional with strong linguistic capabilities, a collaborative spirit, and a genuine curiosity for technical products and structural solutions.

Key Responsibilities & Scope of Work

• Primary Client Contact: Serve as the main point of communication for German customers via phone and email, managing inquiries regarding orders, technical product specifications, and delivery timelines.
• Technical Consultation & Quoting: Interpret customer needs and construction plans, accurately converting architectural and structural layouts into comprehensive product lists and binding quotations.
• Order & Workflow Management: Oversee the end-to-end processing of orders, returns, and formal price quotes with high precision and attention to detail.
• Cross-Market Operational Support: Collaborate closely with colleagues to support client workflows and operational volume across Dutch and English-speaking markets when needed.
• Process Optimization: Identify opportunities to improve customer experience workflows, suggesting actionable solutions to refine internal support standards continuously.

Requirements & Candidate Profile

Required Qualifications

• Language Proficiency: C2 German (fluent written and spoken) and a minimum of B2 Dutch (upper-intermediate written and spoken).
• Professional Experience: At least 2 years of proven experience in a customer service, client support, or order processing environment.
• Schedule & Availability: Capacity to work 24 to 38 hours per week, with mandatory working availability on Wednesday mornings, Thursdays, and Fridays.
• Technical Aptitude: Strong interest in understanding technical products, hardware, or structural engineering solutions.
• Communication & Mindset: Professional telephone etiquette, strong problem-solving skills, and a solution-oriented approach to customer inquiries.
• Work Ethic: Highly organized, proactive, and capable of working independently while maintaining a collaborative team focus.

Preferred Skills

• Previous hands-on experience using modern CRM systems and standard office productivity suites (MS Office).
• Hybrid Structure: Flexible balance with 1 to 2 work-from-home days per week following the initial onboarding phase (position is not fully remote).
• Travel: Occasional international travel for specialized technical training and company development sessions.

What We Offer

• Collaborative Team Environment: Join a small, supportive team that fosters open dialogue, quick decision-making, and direct influence over your daily responsibilities.
• Structured Development: Comprehensive initial onboarding, specialized training opportunities abroad, and defined internal development paths across an international corporate network.
• Work-Life Balance & Flexibility: Highly adaptable working hours (24 to 38 hours per week, including an optional 80% work schedule) and standard hybrid arrangements.
• 5 weeks of paid annual leave
• Monthly transportation allowance
• Robust company pension scheme with a 50% employer contribution match