Customer Care Specialist | German | Amsterdam

Abroad Experience; Amsterdam; On-site; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Travel allowance

Work-from-home allowance

Training & development

Work abroad opportunity

Job summary

Abroad Experience in Amsterdam seeks a Customer Care Specialist fluent in German and English to support clients via phone, social media and email.

The role emphasizes genuine, personalized assistance and problem-solving, requiring 32 hours per week with shifts Mon-Fri 08:45–21:00 and weekends 10:00–18:30. A creative writing ability and strong teamwork are valued.

Qualifications

• German and English fluency required.
• Available 32 hours per week.
• Flexible hours Mon-Fri 08:45–21:00; weekends 10:00–18:30.
• Creative writing skills desired.
• Service-oriented with strong teamwork and communication abilities.

Responsibilities

• Serve as the listening ear and friendly voice across phone, social media, and email.
• Provide helpful responses with personal attention.
• Find solutions quickly and strive to exceed customer expectations.

Skills

German language

English language

Customer service

Communication

Creative writing

Job description

Customer Care Specialist | German | Amsterdam

• Category: Customer Service / Order Management

Our international client is seeking a proactive and self-motivated Channel Ambassador with excellent German and English language skills. Based in Amsterdam, you will provide exceptional support and service, addressing inquiries and resolving issues efficiently.

Responsibilities/Tasks

In this role as a Channel Ambassador, you serve as the listening ear and friendly voice of our client. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring. Whoever the customer is, as ambassador you give them that special attention. Sometimes by reassuring them, sometimes by suggesting a great alternative. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible.

Requirements:

• German and English flow smoothly from your mouth and keyboard.
• You are flexible in working hours and available 32 hours per week.
• Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.
• You have creative and customer directed writing skills.
• You are service-oriented, have a talent for teamwork and excellent communication skills.

What’s on the Offer:

• A competitive salary of €2,750 gross per month (based on 40 hours per week).
• Travel allowance of €0.19 per km (up to 50 km one way) or full public transport reimbursement.
• Work-from-home allowance of €2.40 per day.
• Opportunity to work abroad (max. 3 times/year for 4 weeks) upon completing the training/trial period (specific rules apply).
• Ongoing training and professional development opportunities.
• A modern and inspiring workplace in Amsterdam, with social events such as annual parties and team gatherings.