Front Office Manager - Full-time - NH Amersfoort

Minor Hotels Europe & Americas; Amersfoort; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

End of year bonus up to 100% of mensal

Refer-a-friend bonus €500

Employee rates from €36 in all NH/hot­

Job summary

NH Hotels & Resorts is seeking a Front Office Manager (f/m/d) to lead the Front Office team with professional and disciplinary responsibility, ensuring high performance, teamwork, and consistent service standards.

You will be the guest-facing host, manage guest relations, concierge duties, and all administrative matters, coaching the team, monitoring quality standards, and contributing to the hotel management team.

Qualifications

• Experience leading a Front Office team in hospitality.
• Strong guest service orientation and problem-solving skills.
• Excellent communication and team coaching abilities.

Responsibilities

• Lead the Front Office team with professional and disciplinary responsibility.
• Ensure high performance, teamwork and consistent service standards.
• Act as the primary contact for guest-related matters and concierge duties.

Skills

Front Office Management

Team Leadership

Guest Service

Communication

English Proficiency

Dutch Language (advantage)

Coaching

Job description

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As a Front Office Manager (f/m/d), you lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance, teamwork, and consistent service standards.

Your Benefits at NH Hotels

Your Role at a Glance

What Makes You a Great Fit

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from€36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• SalarybasedonyourexperiencesstartingfromHorecaCLAscale7.

Your Role at a Glance

As Front Office Manager, you are the natural host who brings Tivoli’s timeless elegance and genuine hospitality to life. With your charismatic presence, you inspire your team to create unforgettable moments reflecting the spirit of Live in the Moment. You lead the Front Office team where perfect service is your starting point. You are also the point of contact for guest-related matters, concierge duties, and all administrative matters. You are the driving force in stimulating, motivating. and coaching the Front Office Team. You monitor the Quality Standards and Upselling results, and you are part of the Management Team of the hotel.

What Makes You a Great Fit

Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;

You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager ;

You are an energetic person , you are a coach to your team and you are able to motivate the m to go the extra mile for the guests ;

Together with your team, you will make sure every guest has a fantastic stay in our hotel;

You have a good command of the English language; Dutch is an advantage.

Y ou know your way with figures.

You have an open personality, have an eye for detail and you do not back away for a challenge (or two).

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.