Front Office Manager

Hotelprofessionals; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Hotelprofessionals in Rotterdam is seeking a Front Office Manager for our pre-opening team to lead the setup of the Front Office, recruit and train the team, and ensure a seamless guest experience from day one.

You will oversee check-in/check-out, implement standards, coordinate with Housekeeping and F&B, monitor KPIs, and drive guest satisfaction in a new property.

Qualifications

• Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.
• Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.
• Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.
• Implementing operational processes, systems and tools in line with company standards.
• Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.
• Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.
• Monitoring KPIs, budgets and performance metrics of the Front Office department.

Responsibilities

• Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.
• Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.
• Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.
• Implementing operational processes, systems and tools in line with company standards.
• Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.
• Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.
• Monitoring KPIs, budgets and performance metrics of the Front Office department.

Skills

Front Office Leadership

Team Development

Guest Relations

PMS Knowledge

Bilingual Dutch/English

Education

Hospitality, Tourism or related field

Tools

PMS (hotel management systems)

Job description

Would you like to join the Happiness Industry?

We are looking for a Front Office Manager (Pre-Opening Team) for one of our upcoming hotels in Rotterdam, The Netherlands.

What will you be responsible for?

• Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.
• Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.
• Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.
• Implementing operational processes, systems and tools in line with company standards.
• Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.
• Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.
• Monitoring KPIs, budgets and performance metrics of the Front Office department.

What are we looking for?

• Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
• Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).
• Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.
• Leadership, organizational and problem-solving skills.
• Education in Hospitality, Tourism or a related field.
• Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
• Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).
• Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.
• Leadership, organizational and problem-solving skills.
• Education in Hospitality, Tourism or a related field.