Front Office Host(ess)

StudentJob; Eindhoven; On-site; EUR 25,440 - 30,472; Full time

Benefits offered by this job

Discounted hotel rates

50% food & beverage discount

Travel compensation

Birthday bonus of €250

Job summary

Park Plaza Eindhoven is seeking a Front Office Host(ess) to ensure guests feel welcome and attended to during their stay. Responsibilities include managing check-ins and check-outs, handling reservations, and providing excellent service.

The ideal candidate has strong communication skills in English, is calm in fast-paced situations, and possesses a proactive guest-focused mindset. This role offers numerous benefits including discounted hotel rates, health insurance discounts, and career growth opportunities.

Qualifications

• Eligible to work in the Netherlands.
• Proactive and responsible approach.

Responsibilities

• Manage the guest journey including check-ins and check-outs.
• Communicate effectively with colleagues and guests.
• Handle reservations and front office administrative tasks.

Skills

Strong communication skills in English

Guest-focused mindset

Ability to remain calm in a fast-paced environment

Tools

Hotel systems (PMS)

Job description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes.

As a Front Office Host(ess), you will ensure guests feel welcome and cared for throughout their stay by delivering warm, attentive service at every interaction. The position manages arrivals, departures, and guest requests while maintaining a well‑organised front desk environment.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Manage the guest journey, including check‑ins, check‑outs, and all guest requests across phone, written, and face‑to‑face communication
• Handle reservations, payments, and front office administrative tasks accurately
• Maintain a professional and welcoming front desk environment in line with brand standards
• Collaborate with other departments such as housekeeping and food & beverage to ensure smooth daily operations

Essential Requirements

• Strong communication skills in English (written and spoken)
• Ability to remain calm and organised in a fast‑paced environment
• Good level of accuracy and attention to detail
• Guest‑focused mindset with a proactive and responsible approach
• Eligible to work in the Netherlands

Preferred Requirements

• Experience in Front Office or guest‑facing hospitality roles
• Familiarity with hotel systems (PMS)
• Knowledge of Eindhoven or willingness to develop local expertise
• Dutch or any additional language skills; an advantage
• Experience handling guest requests and service recovery

Benefits & Perks

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food & beverage discount at our restaurants and bars
• Exclusive discounts via personeelsvoordeelwinkel.nl
• Discount on collective health insurance
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day
• 8% holiday allowance
• Travel compensation (up to €200 net per month)
• Recommend a friend bonus (up to €750)

Salary

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month (full‑time), plus potential tips.