Front Office Host(ess)

PPHE Hotel Group; Netherlands; On-site; EUR 28,000 - 47,000; Full time

Benefits offered by this job

Discounted hotel rates (including Rad"

50% food and beverage discount at our餐

Job summary

Park Plaza Utrecht, part of PPHE Hotel Group, is seeking a Front Office Host(ess) to warmly greet guests and manage arrivals and departures in a busy city hotel. The role requires fluency in Dutch (written and spoken) and good English, with weekend and holiday availability.

You will handle check-ins, check-outs, guest requests, and collaborate with housekeeping to ensure seamless service. The position is full-time (38 hours per week) in the heart of Utrecht, with attractive benefits and a clear

Qualifications

• Fluent in Dutch (written and spoken).
• Good command of English.
• Previous front office or customer-facing experience is preferred.
• Familiarity with hotel PMS systems.
• Eligible to work in the Netherlands.
• Willingness to work weekends and holidays.

Responsibilities

• Welcome guests with warmth and professionalism at the front desk.
• Manage check-ins, check-outs and front desk operations.
• Handle guest requests and feedback proactively.
• Maintain accurate guest records and complete administration.
• Provide local recommendations and coordinate with housekeeping.
• Communicate clearly with guests and team members.

Skills

Dutch language

Customer service

Communication skills

Tools

PMS

Job description

Location: Park Plaza Utrecht, Netherlands

Feel the authentic. Park Plaza Utrecht offers a contemporary and stylish stay in the heart of the city, just steps away from Utrecht Central Station. With modern rooms, vibrant public spaces, and easy access to the historic city centre, the hotel is the perfect base for both business travellers and leisure guests.

As a Front Office Host(ess), you are the face of the hotel, creating a warm and memorable first impression for every guest. You will manage arrivals and departures, handle guest requests, and ensure a smooth and efficient front office operation throughout your shift.

This role is key in delivering exceptional guest experiences while maintaining a welcoming and organised front desk environment.

The position is a full-time role (38 hours per week), ideal for someone who thrives in a dynamic hospitality environment and enjoys connecting with people.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a positive first impression
• Manage check-ins, check-outs, and all front desk operations efficiently
• Handle guest requests, questions, and feedback in a proactive and service-minded wayCommunicate clearly with guests and team members to ensure seamless service
• Maintain accurate guest records and complete administrative tasks
• Provide local recommendations and enhance the guest experience
• Collaborate with housekeeping and other departments for smooth daily operations
• Fluent in Dutch (written and spoken) mandatory
• Good command of English
• Strong communication and interpersonal skills
• Service-oriented mindset with attention to detail
• Flexible availability, including weekends and holidays
• Eligible to work in the Netherlands

Preferred Requirements

• Previous experience in Front Office or a customer-facing role
• Familiarity with hotel systems (PMS)
• Knowledge of Utrecht or willingness to develop local expertise
• Additional language skills are an advantage

Benefits & Perks

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day
• 8% holiday allowance
• Travel compensation (up to €250 net per month)
• Recommend a friend bonus (up to €750)

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month, with growth in line with experience, plus potential tips.