Front Office Host(ess)

Eindhoven Atletiek; Eindhoven; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Discounted hotel stays worldwide

50% discount on food & beverages

Pension scheme (Dutch Horeca CAO)

25 vacation days + 1 wellbeing day

8% holiday allowance

Job summary

Park Plaza Eindhoven invites a Front Office Host(ess) to warmly welcome guests and deliver attentive service throughout their stay. You will manage arrivals, departures, and requests while keeping a well-organised front desk and supporting cross-department collaboration.

You will typically handle check-ins/check-outs, reservations, and front desk tasks with accuracy, aiming for guest satisfaction and operational efficiency in a hotel environment.

Qualifications

• Excellent written and spoken English.
• Calm and organized in a fast-paced environment.
• Accurate and detail-oriented.
• Guest-centric approach with proactive mindset.
• Eligible to work in the Netherlands.

Responsibilities

• Communicate effectively with guests and colleagues to ensure consistent service.
• Manage guest journey: check-ins, check-outs, and requests across channels.
• Handle reservations, payments, and front desk administrative tasks.
• Maintain a professional, welcoming front desk in line with brand standards.
• Collaborate with housekeeping and F&B to ensure smooth daily operations.

Skills

English proficiency

Guest-focused

Customer service

Organization skills

Team collaboration

Tools

PMS knowledge

Job description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes.

As a Front Office Host(ess), you will ensure guests feel welcome and cared for throughout their stay by delivering warm, attentive service at every interaction. The position manages arrivals, departures, and guest requests while maintaining a well-organised front desk environment and plays a key part in ensuring guest satisfaction, operational efficiency, and adherence to service standards, while also supporting cross-departmental collaboration when needed.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication
• Handle reservations, payments, and front office administrative tasks accurately
• Maintain a professional and welcoming front desk environment in line with brand standards
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations

Essential Requirements

• Strong communication skills in English (written and spoken)
• Ability to remain calm and organised in a fast-paced environment
• Good level of accuracy and attention to detail
• Guest-focused mindset with a proactive and responsible approach
• Eligible to work in the Netherlands

Preferred Requirements

• Experience in Front Office or guest-facing hospitality roles
• Familiarity with hotel systems (PMS)
• Knowledge of Eindhoven or willingness to develop local expertise
• Dutch or any additional language skills; is an advantage
• Experience handling guest requests and service recovery

Your Benefits & Perks

• Discounted hotel stays across the Radisson Hotel Group worldwide, including special rates for family and friends
• 50% discount on food and beverages in our restaurants and bars
• Exclusive discounts via alleo.nl
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Discount on a collective health insurance plan
• Extensive learning and development opportunities
• A comprehensive onboarding programme
• International career growth opportunities within PPHE Hotel Group
• A meal during your shift
• Annual company parties and team outings
• €250 gross birthday bonus
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO)
• 25 vacation days plus 1 additional wellbeing day (pro rata)
• 8% holiday allowance
• Travel expense reimbursement up to €250 net per month (pro rata)
• Referral bonus of up to €750 for introducing a new colleague

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month (full-time).

We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Eindhoven.

Park Plaza. Be part of it.