Front Office Supervisor

Baoase Curaçao; Willemstad; On-site; EUR 43,000 - 61,000; Full time

Job summary

Baoase Curaçao is seeking an organized Front Office Supervisor to lead daily guest services in our luxury resort. You will supervise the front desk team, coach colleagues, and ensure flawless guest journeys while coordinating with other departments to maintain premium standards.

Candidates should have 2-4 years of front office or guest services experience in a luxury setting, a hospitality degree, fluency in English and Dutch, strong leadership and communication skills, and the ability to work

Qualifications

• 2-4 years of Front Office or Guest Services experience in a luxury resort or upscale hotel environment.
• Diploma or degree in Hospitality Management, Tourism, or a related field preferred.
• Excellent communication in English and Dutch (additional languages a plus).
• Highly organized and detail-oriented; able to work shifts, weekends and holidays.

Responsibilities

• Supervise daily front office operations to ensure guest experiences and luxury service standards.
• Lead, coach, and support front office team in collaboration with the Front Office Manager.
• Oversee check-ins/check-outs, room assignments, reservations, billing, and PMS use for accuracy and efficiency.
• Handle guest feedback and service recovery with professionalism.
• Ensure compliance with brand standards and work with other departments to support operations.

Skills

Front Office experience

Supervisory experience

Communication skills

Problem-solving

Attention to detail

Education

Hospitality degree

Tools

Property Management System (PMS)

Job description

Are you organized and ready to lead with Excellence in Hospitality? Join our team in a collaborative and dynamic environment!

Main Role & Responsibilities

• Supervise daily front office operations to ensure exceptional guest experiences and consistent delivery of luxury service standards throughout the guest journey.
• Lead, coach, and support front office team members in collaboration with the Front Office Manager, assisting with training, onboarding, and performance monitoring.
• Oversee check-ins, check-outs, room assignments, reservations, billing, and special guest requests, ensuring accuracy and efficient use of the property management system.
• Handle guest feedback, complaints, and service recovery situations with professionalism and discretion, escalating complex matters when appropriate.
• Ensure compliance with brand standards, operational procedures, and service policies while maintaining strong communication with other departments to support seamless resort operations.

Essential Skills & Requirements

• 2-4 years of Front Office or Guest Services experience in a luxury resort or upscale hotel environment, with previous supervisory or team-lead experience considered an advantage.
• Diploma or degree in Hospitality Management, Tourism, or a related field preferred, combined with strong leadership and interpersonal skills to motivate and guide a diverse team.
• Excellent communication skills in English and Dutch (additional languages a plus), with proven ability to handle guest complaints professionally and apply effective problem-solving.
• Highly organized and detail-oriented, proficient in property management systems, and flexible to work shifts, weekends, and holidays as required in a resort setting.