Front Office Agent

COREcruitment; Rotterdam; On-site; EUR 35,000 - 38,000; Full time

Benefits offered by this job

Access to free online courses

Staff benefits program with discounts

Referral program with free hotel stays

Job summary

COREcruitment is seeking a Front Office Agent in Rotterdam, Netherlands, to deliver exceptional guest service at a luxury hotel opening soon. You will manage check-in/check-out, reservations, and front desk operations, ensuring a smooth guest experience.

Ideal candidates have front office or guest services experience in 4/5-star properties, strong English communication skills, and a willingness to contribute to launch procedures, with Dutch language skills considered an asset.

Qualifications

• Experience in Front Office or Guest Services in 4/5-star properties.
• Experience with hotel launches is advantageous.
• Excellent communication and guest service abilities.
• Fluent English; Dutch language skills are a strong asset.
• Adaptable, collaborative, and hospitality-focused.

Responsibilities

• Greet guests professionally and warmly.
• Oversee check-in/check-out and front desk operations.
• Address guest requests and concerns to ensure a pleasant stay.
• Manage reservations, room allocations, and guest records.
• Handle payment processing, invoicing, and cashier duties.
• Collaborate with housekeeping, maintenance and other teams.
• Maintain records and uphold brand standards.
• Assist in establishing launch procedures and service standards.

Skills

Front Office

Guest Services

Communication skills

English fluency

Dutch language skills

Job description

Job Title: Front Office Agent

Location: Rotterdam, Netherlands

Salary: €35,000-37,700 gross per year

For our client, a 5* luxury hotel opening soon in Rotterdam, we are looking for Front Office Agents.

Key responsibilities:

• Greet guests with a professional, warm, and service-focused approach.
• Oversee check-in, check-out, and all front desk operations.
• Address guest requests, questions, and concerns to ensure a pleasant experience.
• Administer reservations, room allocations, and guest records.
• Handle payment processing, invoicing, and daily cashier duties.
• Collaborate with Housekeeping, Maintenance, and other teams for smooth operations.
• Keep precise records and uphold brand standards.
• Assist in establishing procedures and service standards for the hotel launch.

Key requirements:

• Prior experience in Front Office or Guest Services, preferably in 4/5-star properties.
• Experience with hotel launches is advantageous.
• Excellent communication and guest service abilities.
• Fluent English required; Dutch language skills are a strong asset.
• Maintain a positive outlook, collaborative spirit, and adaptability in fast-paced settings.
• Dedicated to hospitality excellence and guest satisfaction.

What do we offer:

• Access free, unlimited online courses through a top business school.
• Gain access to an exclusive staff benefits program with special perks and discounts.
• Take part in a referral program that rewards successful recommendations with free hotel stays.

Job Title: Front Office Agent

Location: Rotterdam, Netherlands

Salary: €35,000-37,700 gross per year